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@Wvisioncreation6,267 subscribers

Camera Specialist | Real-world tests, sensor deep-dives & photography insights. No rumors. No clickbait. Just analysis, vision & solutions.✍️ 📸 @sammygurus

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Samsung India, this isn’t how you treat your flagship customers. An S24 Ultra user installs the first One UI 8.5 beta… and suddenly a white dot appears on the display. He contacts support, they assume it’s a green/pink line issue and mention replacement (valid up to S23 series). But this case? Completely different. He goes to the service center… and gets blamed instead. A minor dent from one year ago is now suddenly the cause? So what are we saying here, the customer is lying?🤔 Yes, beta comes with risk. Users understand that. But these are also the same users helping you test, improve, and refine your software. This kind of handling? Not acceptable. Samsung India management needs to look into this and ensure proper assistance is provided, along with better guidance on how customer service should respond. Flagship users deserve better support not assumptions.

Samsung India, this isn’t how you treat your flagship customers. An S24 Ultra user installs the first One UI 8.5 beta… and suddenly a white dot appears on the display. He contacts support, they assume it’s a green/pink line issue and mention replacement (valid up to S23 series). But this case? Completely different. He goes to the service center… and gets blamed instead. A minor dent from one year ago is now suddenly the cause? So what are we saying here, the customer is lying?🤔 Yes, beta comes with risk. Users understand that. But these are also the same users helping you test, improve, and refine your software. This kind of handling? Not acceptable. Samsung India management needs to look into this and ensure proper assistance is provided, along with better guidance on how customer service should respond. Flagship users deserve better support not assumptions.

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Let’s make it clear. Here’s the difference between the auto switch lens on and off. Auto switch lens in demo units at store is on by default You should check your device with both options on and off. If it’s smooth with auto switch lens on, then it’s not a hardware issue and it can be solved by updating the Camera Assistant app or future software updates , But if you still have the issue, you should ask for a replacement #GalaxyS24Ultra #GalaxyS24

Let’s make it clear. Here’s the difference between the auto switch lens on and off. Auto switch lens in demo units at store is on by default You should check your device with both options on and off. If it’s smooth with auto switch lens on, then it’s not a hardware issue and it can be solved by updating the Camera Assistant app or future software updates , But if you still have the issue, you should ask for a replacement #GalaxyS24Ultra #GalaxyS24

16,850 次观看

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