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Decagon

@DecagonAI • 4,964 subscribers

Powering concierge customer experiences for the most impactful companies in the world. Backed by @a16z, @accel, @baincapVC, @coatuemgmt, @indexventures

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Introducing Decagon Labs. The research team behind the models and infrastructure powering 80% of Decagon’s model traffic. More in the thread. ↓

Introducing Decagon Labs. The research team behind the models and infrastructure powering 80% of Decagon’s model traffic. More in the thread. ↓

112,213 просмотров • 2 месяцев назад

Introducing Duet Autopilot, the first verified self-improving AI agent for CX. It automates agent improvement by turning conversation signals into validated improvements ready for human review, helping agents get better with every conversation. 🧵

Introducing Duet Autopilot, the first verified self-improving AI agent for CX. It automates agent improvement by turning conversation signals into validated improvements ready for human review, helping agents get better with every conversation. 🧵

14,542 просмотров • 12 дней назад

Today, we’re excited to launch Proactive Agents, a new standard for the AI concierge. This is a major step forward in helping businesses move beyond reactive support to building customer relationships that grow stronger over time. Here’s what’s new: 🧠 User Memory: Deliver personalized experiences to every customer. 📞 Outbound Voice: Build stronger relationships with proactive engagement. 🛠️ Agent Workbench: Debug agent workflows faster with an AI assistant. Throughout this week, we’ll be diving deeper into each of these features and how our customers are using them to deliver concierge experiences. Learn more about the full launch in the thread.

Today, we’re excited to launch Proactive Agents, a new standard for the AI concierge. This is a major step forward in helping businesses move beyond reactive support to building customer relationships that grow stronger over time. Here’s what’s new: 🧠 User Memory: Deliver personalized experiences to every customer. 📞 Outbound Voice: Build stronger relationships with proactive engagement. 🛠️ Agent Workbench: Debug agent workflows faster with an AI assistant. Throughout this week, we’ll be diving deeper into each of these features and how our customers are using them to deliver concierge experiences. Learn more about the full launch in the thread.

35,489 просмотров • 3 месяцев назад

Hi, we're Decagon :) The conversational AI platform to build, optimize, and scale AI agents that deliver concierge CX.

Hi, we're Decagon :) The conversational AI platform to build, optimize, and scale AI agents that deliver concierge CX.

12,607 просмотров • 7 месяцев назад

Yesterday at Decagon Dialogues, we had incredible conversations with leaders from Anthropic , Chime , and Faire , who shared how AI can be built and applied in ways that truly serve customers. We also introduced four major product updates 👇

Yesterday at Decagon Dialogues, we had incredible conversations with leaders from Anthropic , Chime , and Faire , who shared how AI can be built and applied in ways that truly serve customers. We also introduced four major product updates 👇

11,879 просмотров • 8 месяцев назад

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