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@DecagonAI • 5,953 subscribers

AI agents for concierge customer experiences. Trusted by the world's most impactful companies.

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Introducing Duet CLI. Now coding agents like Claude Code and Codex can call Duet (our agent-building agent) directly from the terminal to build and modify Decagon agents. Duet handles work within Decagon and returns the result while your coding agent stays focused on the broader task.

Introducing Duet CLI. Now coding agents like Claude Code and Codex can call Duet (our agent-building agent) directly from the terminal to build and modify Decagon agents. Duet handles work within Decagon and returns the result while your coding agent stays focused on the broader task.

770,006 次观看 • 2 个月前

Today, we're open-sourcing the Personal Agent Consent & Trust Protocol (PACT), co-developed by Instinct. We're also joining the Personal Agent Protocol working group by Muse. Built on A2A and OAuth, PACT enables businesses to verify who a personal agent is acting for and what the customer has authorized it to do. Excited to shape the industry standard for how personal agents will interact with businesses.

Today, we're open-sourcing the Personal Agent Consent & Trust Protocol (PACT), co-developed by Instinct. We're also joining the Personal Agent Protocol working group by Muse. Built on A2A and OAuth, PACT enables businesses to verify who a personal agent is acting for and what the customer has authorized it to do. Excited to shape the industry standard for how personal agents will interact with businesses.

141,786 次观看 • 1 个月前

Introducing Decagon Labs. The research team behind the models and infrastructure powering 80% of Decagon’s model traffic. More in the thread. ↓

Introducing Decagon Labs. The research team behind the models and infrastructure powering 80% of Decagon’s model traffic. More in the thread. ↓

113,568 次观看 • 7 个月前

We’re partnering with Plaid to bring more seamless financial experiences to Decagon customers. Customers can securely connect their bank accounts within a conversation, allowing agents to help resolve failed payments, disputed charges, account issues, and more without sending them elsewhere to authenticate. For longer workflows like claims and applications, Decagon agents can carry context forward over days or weeks and pick up where the customer left off.

We’re partnering with Plaid to bring more seamless financial experiences to Decagon customers. Customers can securely connect their bank accounts within a conversation, allowing agents to help resolve failed payments, disputed charges, account issues, and more without sending them elsewhere to authenticate. For longer workflows like claims and applications, Decagon agents can carry context forward over days or weeks and pick up where the customer left off.

10,280 次观看 • 1 个月前

Today, we’re excited to launch Proactive Agents, a new standard for the AI concierge. This is a major step forward in helping businesses move beyond reactive support to building customer relationships that grow stronger over time. Here’s what’s new: 🧠 User Memory: Deliver personalized experiences to every customer. 📞 Outbound Voice: Build stronger relationships with proactive engagement. 🛠️ Agent Workbench: Debug agent workflows faster with an AI assistant. Throughout this week, we’ll be diving deeper into each of these features and how our customers are using them to deliver concierge experiences. Learn more about the full launch in the thread.

Today, we’re excited to launch Proactive Agents, a new standard for the AI concierge. This is a major step forward in helping businesses move beyond reactive support to building customer relationships that grow stronger over time. Here’s what’s new: 🧠 User Memory: Deliver personalized experiences to every customer. 📞 Outbound Voice: Build stronger relationships with proactive engagement. 🛠️ Agent Workbench: Debug agent workflows faster with an AI assistant. Throughout this week, we’ll be diving deeper into each of these features and how our customers are using them to deliver concierge experiences. Learn more about the full launch in the thread.

35,882 次观看 • 8 个月前

Hi, we're Decagon :) The conversational AI platform to build, optimize, and scale AI agents that deliver concierge CX.

Hi, we're Decagon :) The conversational AI platform to build, optimize, and scale AI agents that deliver concierge CX.

12,728 次观看 • 1 年前

Yesterday at Decagon Dialogues, we had incredible conversations with leaders from Anthropic , Chime , and Faire , who shared how AI can be built and applied in ways that truly serve customers. We also introduced four major product updates 👇

Yesterday at Decagon Dialogues, we had incredible conversations with leaders from Anthropic , Chime , and Faire , who shared how AI can be built and applied in ways that truly serve customers. We also introduced four major product updates 👇

11,879 次观看 • 1 年前

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