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Des Traynor

@destraynor • 46,707 subscribers

Co-founder of @fin_ai (fka @intercom).

Shorts

🚨ChatGPT for Customer Service is Here🚨 Hot on the heels of the OpenAI GPT-4 launch, you'll be ꜱʜᴏᴄᴋᴇᴅ to hear that we have a new product release built entirely on GPT-4. This is perhaps Intercom's biggest new release in our history...

🚨ChatGPT for Customer Service is Here🚨 Hot on the heels of the OpenAI GPT-4 launch, you'll be ꜱʜᴏᴄᴋᴇᴅ to hear that we have a new product release built entirely on GPT-4. This is perhaps Intercom's biggest new release in our history...

739,568 görüntüleme

Today Fin moves beyond Customer Service Fin now does specialized roles, starting with Sales, live today Fin already knows your business + products perfectly, it's already integrated with your systems and matches your brand Now Fin engages, qualifies, and books leads too!

61,331 görüntüleme

Our new product, Operator, is prototypical of how all B2B software will be built. Say what you want and leave the rest to us. These 3 demos show case Operator doing analysis and synthesis, with dynamic UI, and inline collaboration. It's very, very, cool.

Our new product, Operator, is prototypical of how all B2B software will be built. Say what you want and leave the rest to us. These 3 demos show case Operator doing analysis and synthesis, with dynamic UI, and inline collaboration. It's very, very, cool.

33,958 görüntüleme

"Just type" UIs will be much cleaner/beautiful to look at, here's mymind showing that pretty clearly with gorgeous results

"Just type" UIs will be much cleaner/beautiful to look at, here's mymind showing that pretty clearly with gorgeous results

16,054 görüntüleme

Videos

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The "homemade limoncello" video is up there with the very best of the internet. 4 years later and I still laugh at it on every play.

The "homemade limoncello" video is up there with the very best of the internet. 4 years later and I still laugh at it on every play.

4,113,024 görüntüleme • 2 yıl önce

Here’s a delivery drone dropping 5 super fresh pizzas into my garden in Dublin 3 minutes after they left the oven. I know it’s cool to talk about bottlecaps and cookie banners as Europe’s big innovations, but don’t forget there are legit areas where amazing stuff is happening.

Here’s a delivery drone dropping 5 super fresh pizzas into my garden in Dublin 3 minutes after they left the oven. I know it’s cool to talk about bottlecaps and cookie banners as Europe’s big innovations, but don’t forget there are legit areas where amazing stuff is happening.

1,303,176 görüntüleme • 1 yıl önce

Today Fin moves beyond Customer Service Fin now does specialized roles, starting with Sales, live today Fin already knows your business + products perfectly, it's already integrated with your systems and matches your brand Now Fin engages, qualifies, and books leads too!

61,331 görüntüleme • 3 ay önce

Watch this drone deliver 2 hot lattes straight to my back garden this morning. The flight was only 158 seconds. A truly incredible experience from Manna Air Delivery in Dublin. Technology is Awesome.

Watch this drone deliver 2 hot lattes straight to my back garden this morning. The flight was only 158 seconds. A truly incredible experience from Manna Air Delivery in Dublin. Technology is Awesome.

80,928 görüntüleme • 1 yıl önce

One hard part of building an AI agent is making it agentic but also controllable and reliable. Here's Alissa from our product team showing how Fin's Tasks feature solves this with a beautiful blending of two approaches: probabilistic and deterministic.

One hard part of building an AI agent is making it agentic but also controllable and reliable. Here's Alissa from our product team showing how Fin's Tasks feature solves this with a beautiful blending of two approaches: probabilistic and deterministic.

49,973 görüntüleme • 1 yıl önce

🆕Fin now supports MCP as a client, and Intercom supports MCP as a server. This little example shows Fin connecting to Stripe's MCP server letting Fin list products, prices, and even create payment links. This lets Fin resolve customer questions better, faster, and cheaper

🆕Fin now supports MCP as a client, and Intercom supports MCP as a server. This little example shows Fin connecting to Stripe's MCP server letting Fin list products, prices, and even create payment links. This lets Fin resolve customer questions better, faster, and cheaper

23,931 görüntüleme • 1 yıl önce

Happy Saturday Everyone. Here is an autonomous drone dropping coffee and pastries into my back garden in 173 seconds. Technology is awesome.

Happy Saturday Everyone. Here is an autonomous drone dropping coffee and pastries into my back garden in 173 seconds. Technology is awesome.

26,074 görüntüleme • 1 yıl önce

Q: How will AI affect Design? Will it commoditise the boring bits, leaving time and space for designers to shine? Or will it just usher in a new "age of average"? Intercom Off Script E04 featuring Emmet Connolly is live, and it's excellent

Q: How will AI affect Design? Will it commoditise the boring bits, leaving time and space for designers to shine? Or will it just usher in a new "age of average"? Intercom Off Script E04 featuring Emmet Connolly is live, and it's excellent

27,291 görüntüleme • 2 yıl önce

🚨New Launch: AI Copilot for Customer Service 🚨 ✅ learns from all your historical conversations ✅ reads private documentation for better answers ✅ imports from Guru, Notion, Confluence, PDFs... ✅ makes CS agents faster & better ✅ Shrinks new hire "ramp time" massively

🚨New Launch: AI Copilot for Customer Service 🚨 ✅ learns from all your historical conversations ✅ reads private documentation for better answers ✅ imports from Guru, Notion, Confluence, PDFs... ✅ makes CS agents faster & better ✅ Shrinks new hire "ramp time" massively

27,715 görüntüleme • 2 yıl önce

From yesterday's Off Script... Solutions are temporary. Problems last forever. Obsess accordingly.

From yesterday's Off Script... Solutions are temporary. Problems last forever. Obsess accordingly.

18,128 görüntüleme • 2 yıl önce

Watch Paul Adams's keynote where we launch Fin 2 We share all the new features (all live, no vapourware), and all the key Fin metrics (all real, no cherry picking) It's available today at the click of a button (no specialists, consultants, or lengthy deployments required)

Watch Paul Adams's keynote where we launch Fin 2 We share all the new features (all live, no vapourware), and all the key Fin metrics (all real, no cherry picking) It's available today at the click of a button (no specialists, consultants, or lengthy deployments required)

12,652 görüntüleme • 1 yıl önce

🚨Fin 2 has launched🚨 Spread the word. Intercom . com/fin

🚨Fin 2 has launched🚨 Spread the word. Intercom . com/fin

11,109 görüntüleme • 1 yıl önce

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