Dr. Emily King | Veterinarian
@dr.emily.king • 95,500 subscribers
Videos
Veterinary practice owners, we NEED to talk about your front desk… If your receptionists are expected to answer phones AND greet clients walking through the door, you’re setting them up for failure. Think about it. They’re constantly forced to choose between the client standing in front of them and the client calling on the phone. Someone is ALWAYS left waiting. And it’s not your team’s fault. It’s the system you’ve put in place. One of the simplest changes you can make to improve your veterinary clinic’s workflow, client experience, and employee satisfaction? GET THE PHONES OUT OF THE LOBBY! Your front desk team deserves to be set up for success, not failure. #veterinarian #vetmed #vettech #receptionist #vetclinic
Dr. Emily King | Veterinarian253,400 views • 1 day ago
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