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Christopher Voss

@fbinegotiator • 62,052 subscribers

Author of #1 Bestselling Book: ‘Never Split The Difference.’ Former Lead FBI Hostage Negotiator. @Masterclass Instructor.

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Don’t yell at your kids. Negotiate with them like this…
0:46
fbinegotiator's profile picture

Don’t yell at your kids. Negotiate with them like this…

Christopher Voss

81,802 Aufrufe • vor 1 Jahr

Passive-aggressive communication is annoying. Here’s how to respond when someone is being passive-aggressive:
0:57
fbinegotiator's profile picture

Passive-aggressive communication is annoying. Here’s how to respond when someone is being passive-aggressive:

Christopher Voss

53,904 Aufrufe • vor 1 Jahr

How to handle narcissists: Advice from a former FBI Hostage Negotiator.
1:02
fbinegotiator's profile picture

How to handle narcissists: Advice from a former FBI Hostage Negotiator.

Christopher Voss

40,596 Aufrufe • vor 1 Jahr

You are 31 percent smarter in a positive frame of mind. In a negative state, you take in less information and feel more certain you are right. That mindset costs you leverage, and it can lose you a negotiation even when you believe you are justified.
0:50
fbinegotiator's profile picture

You are 31 percent smarter in a positive frame of mind. In a negative state, you take in less information and feel more certain you are right. That mindset costs you leverage, and it can lose you a negotiation even when you believe you are justified.

Christopher Voss

13,984 Aufrufe • vor 5 Monaten

If they criticize you, say this…
0:55
fbinegotiator's profile picture

If they criticize you, say this…

Christopher Voss

25,634 Aufrufe • vor 1 Jahr

What to do if someone ghosts you… it’ll tell you EVERYTHING you need to know:
1:02
fbinegotiator's profile picture

What to do if someone ghosts you… it’ll tell you EVERYTHING you need to know:

Christopher Voss

24,245 Aufrufe • vor 1 Jahr

Saying “I do not want to sound disrespectful” usually backfires. It signals exactly what comes next. Labeling the negative instead makes the message land better and builds credibility.
0:24
fbinegotiator's profile picture

Saying “I do not want to sound disrespectful” usually backfires. It signals exactly what comes next. Labeling the negative instead makes the message land better and builds credibility.

Christopher Voss

11,707 Aufrufe • vor 5 Monaten

Saying “I understand” does not make people feel understood. What works is reflecting their perspective back to them until they say, “That’s right.” That is how understanding is actually felt.
0:29
fbinegotiator's profile picture

Saying “I understand” does not make people feel understood. What works is reflecting their perspective back to them until they say, “That’s right.” That is how understanding is actually felt.

Christopher Voss

10,103 Aufrufe • vor 5 Monaten

So excited that I can now give each of you personalized advice and mentorship thanks to MasterClass On Call. Access their new beta and have a conversation with my AI by clicking on the link below!
0:34
fbinegotiator's profile picture

So excited that I can now give each of you personalized advice and mentorship thanks to MasterClass On Call. Access their new beta and have a conversation with my AI by clicking on the link below!

Christopher Voss

15,586 Aufrufe • vor 1 Jahr

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