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Christopher Voss

@fbinegotiator • 64,048 subscribers

Author of #1 Bestselling Book: ‘Never Split The Difference.’ Former Lead FBI Hostage Negotiator. @Masterclass Instructor.

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You are 31 percent smarter in a positive frame of mind. In a negative state, you take in less information and feel more certain you are right. That mindset costs you leverage, and it can lose you a negotiation even when you believe you are justified.
0:50
fbinegotiator's profile picture

You are 31 percent smarter in a positive frame of mind. In a negative state, you take in less information and feel more certain you are right. That mindset costs you leverage, and it can lose you a negotiation even when you believe you are justified.

Christopher Voss

13,984 views • 8 months ago

Saying “I do not want to sound disrespectful” usually backfires. It signals exactly what comes next. Labeling the negative instead makes the message land better and builds credibility.
0:24
fbinegotiator's profile picture

Saying “I do not want to sound disrespectful” usually backfires. It signals exactly what comes next. Labeling the negative instead makes the message land better and builds credibility.

Christopher Voss

11,707 views • 8 months ago

Saying “I understand” does not make people feel understood. What works is reflecting their perspective back to them until they say, “That’s right.” That is how understanding is actually felt.
0:29
fbinegotiator's profile picture

Saying “I understand” does not make people feel understood. What works is reflecting their perspective back to them until they say, “That’s right.” That is how understanding is actually felt.

Christopher Voss

10,103 views • 8 months ago

So excited that I can now give each of you personalized advice and mentorship thanks to MasterClass On Call. Access their new beta and have a conversation with my AI by clicking on the link below!
0:34
fbinegotiator's profile picture

So excited that I can now give each of you personalized advice and mentorship thanks to MasterClass On Call. Access their new beta and have a conversation with my AI by clicking on the link below!

Christopher Voss

15,586 views • 1 year ago

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