Jennifer Parker

Welp... I did not want to talk about this, because really, it is quite embarrassing. 90 miles in, the very first service ticket was created. This was last week. Rivian Service in SSF has graciously facilitated everything for us, loaner and expedited service because come on... 90 miles! That and of course, the series of service issues we've had in the truck we traded in. They know us, and that's not a nice feeling. I am not a "Karen" customer; I hate being the one asking for help, asking the questions, asking for updates. I work in customer service, I know how that is, and it's awful. I love this company, I love these cars but it's truly a disservice to a) not perform a quality control inspection before releasing / selling vehicles and b) have the service centers completely overflown and completely booked for months! I know that if I didn't have that direct contact for the service manager I would have been just bitching and crying for service for probably weeks. Rivian has got to add at least two service centers in the Bay Area, these vehicles are everywhere, and as a shareholder it hurts to see them bleeding money in rentals, over time, etc. I am being taken care of, yes. And the issue is quite simple: passenger side daytime running lights would flicker, headlamp beam would work (so not concerned about safety) but still, a brand new vehicle should not have a faulty headlamp. And again, I did not want to post about it because I know some poeple will just spread their negativity and respond their comments full of hate, but at the same time I am a consumer and I take pride in my transparent ways to conduct myself in business and life. Zero lies, zero omissions. So yeah, a little late, but this is the truth. In the meantime, I shall continue advocating for this amazing company that caters for customer service in such an amazing way, it truly makes us feel special. Huge shout-out to SSF service, truly covering a massive, busy geographical area. They need help! Let's get more service centers, come on! Hopefully my car is ready tomorrow, and I pray to all the gods that I don't need service ever again. Hahaha. I want to drive my car!

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