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Michael Fester

@michaelfester • 1,675 subscribers

Building https://t.co/GbwpYlBjCT & @14__ai: first autonomous gummies brand (YC W24) https://t.co/PqFFXPukRA

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Today, we’re announcing 14.ai, the Cursor for customer support. Customer support is evolving fast. The old model - humans triaging queues in clunky ticketing systems - doesn’t scale. And slapping an AI layer on top of legacy tools doesn’t cut it anymore. We can do so much better. We spent the last year building and refining the AI infrastructure and integrating it into existing ticketing systems. But now it’s time to break free. 𝟭𝟰.𝗮𝗶 𝗶𝘀 𝘁𝗵𝗲 𝗲𝗻𝗱-𝘁𝗼-𝗲𝗻𝗱 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝗱𝗲𝘀𝗶𝗴𝗻𝗲𝗱 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗴𝗿𝗼𝘂𝗻𝗱 𝘂𝗽 𝗳𝗼𝗿 𝗔𝗜-𝗻𝗮𝘁𝗶𝘃𝗲 𝘁𝗲𝗮𝗺𝘀. Built for the way humans and AI are meant to work together, it enables a level of speed, clarity, and productivity that feels superhuman. Every day you rely on outdated tools is a day your competitors get faster, more responsive, and more in tune with their customers. Zendesk brought ticketing online in 2007. We're bringing it into the AI age. Built in 2025, for 2025. Early access now open below.

Today, we’re announcing 14.ai, the Cursor for customer support. Customer support is evolving fast. The old model - humans triaging queues in clunky ticketing systems - doesn’t scale. And slapping an AI layer on top of legacy tools doesn’t cut it anymore. We can do so much better. We spent the last year building and refining the AI infrastructure and integrating it into existing ticketing systems. But now it’s time to break free. 𝟭𝟰.𝗮𝗶 𝗶𝘀 𝘁𝗵𝗲 𝗲𝗻𝗱-𝘁𝗼-𝗲𝗻𝗱 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝗱𝗲𝘀𝗶𝗴𝗻𝗲𝗱 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗴𝗿𝗼𝘂𝗻𝗱 𝘂𝗽 𝗳𝗼𝗿 𝗔𝗜-𝗻𝗮𝘁𝗶𝘃𝗲 𝘁𝗲𝗮𝗺𝘀. Built for the way humans and AI are meant to work together, it enables a level of speed, clarity, and productivity that feels superhuman. Every day you rely on outdated tools is a day your competitors get faster, more responsive, and more in tune with their customers. Zendesk brought ticketing online in 2007. We're bringing it into the AI age. Built in 2025, for 2025. Early access now open below.

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