Starryblu

To everyone who’s been waiting for a Starryblu Card: Recently, we’ve received many questions about card production and delivery timelines. We’ve also seen some people ask: “Is Starryblu intentionally creating scarcity?” We want to answer that clearly: No. Right now, our priority is to work through the existing backlog and get cards into the hands of users who have already been waiting. Before we can serve more users at scale, we need to strengthen our production and delivery capacity and fulfill the applications already in progress. We also want to clarify one point. Starryblu does provide a separate application channel for selected creators participating in brand collaborations and product experience programs. However, this does not mean that users applying through the standard process are being pushed back or made to wait longer because of these partnerships. For users who have already entered the standard application process and have been waiting for some time, clearing the existing backlog remains one of our highest priorities. First and foremost, to everyone who is still waiting: We’re sorry. You’ve waited too long. Producing a Starryblu Card is more complex than it may seem. As a financial product, every card must go through the required review, risk, and compliance checks. A complete card package also involves more than the card itself. Items such as the magnetic card sleeve and dedicated packaging typically require coordination with three or more suppliers. Our DEITY Card also includes a leather card holder, which adds further suppliers and production steps to the process. Once all materials have arrived, each card and its accessories need to be checked, matched, and packed individually. At present, this packing process is handled manually by our team. From there, cards are consolidated in Singapore before being shipped worldwide. Different countries and regions also involve different international shipping partners, customs procedures, and local delivery networks. The full process looks roughly like this: Review → Card production → Supplier production → Materials received → Manual packing → Singapore distribution → International shipping → Local delivery But a complicated process is not an excuse. Demand has grown much faster than we anticipated, and we acknowledge that our current staffing and fulfillment capacity have not kept pace. We are actively adding and reallocating resources to improve card production and fulfillment. At the same time, our team continues to support users with card activation, payments, and issues that may arise during everyday use. We don’t just want your card to arrive sooner. We want you to receive it and feel confident that it will work reliably when you need it. We are not trying to create artificial scarcity, and we are not intentionally making anyone wait. Thank you for holding us accountable, for your understanding, and most of all, for your patience. We’re sorry we’ve kept you waiting. 💙 Starryblu Team