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A conversational agent with no hallucinations! This is huge! Here is the $1M problem: Build a customer-facing AI agent that works consistently, doesn't hallucinate, and is fully aligned with the business rules. Check out Parlant, a FREE, open-source library. I've talked about them before, and here is the TL;DR:... show more
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Here is the GitHub repository: And here is a paper showing the prompt engineering method Parlant uses behind the scenes (4.8% more accurate than Chain of Thought!):

Have AI answers to legal questions reviewed by a real lawyer instantly.

Sounds like the pre-LLM bots. Predefined responses. So we have gone full circle? Billions of dollars for slightly better predefined chatbot responses?

"Slightly better predefined responses" is a solution that's indeed worth billions of dollars

TBH that idea is quite old (m$ bot framework and intents etc). LLMs are only more general. Not allowing hallucinations is not resolving them. It's like not leaving your street to avoid a robbery.

Love this! Pre approved templates are a smart way to avoid hallucinations with full control. We’ve been using Guardrail AI Agents, a bit more dynamic, with layered rules and validations instead of fixed replies. But honestly, combining both feels like the sweet spot for flexibility and safety.

This is a game-changer. Parlant’s hybrid approach — LLM creativity + strict response control — is exactly what customer-facing AI needs. You get natural, on-brand conversations without the risk of rogue replies or hallucinations. It’s not just smart — it’s deployment-ready. If you’re building serious AI agents for business, this isn’t optional anymore. It’s the new standard.

How to use genAI to mimic the legacy NLU based chatbots 🤣. Probabilistic behavior is not a bug, but a feature. You don't hire a human agent for your contact center and tell him you are only allowed to use this list of pre approved sentences...

So...use llm to choose which reply from the ancient chat bot to reply with? Lol hard pass

Most agents today either sound robotic or go off-script entirely. This approach feels like it could finally bridge that gap.

“No hallucinations” and “LLM” are mutually exclusive
