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A Kenyan lady has called out Safaricom over delayed customer service, accusing the telecom giant of relying too heavily on automated responses instead of real customer care agents.

The Kenyan Vigilante

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21,410 views • 8 months ago •via X (Twitter)

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Another Kenyan lady, by the name Grace, has called out Tahmeed Bus Company over poor customer service and unreliability. This comes amid complaints from clients about unresponsive management that has yet to sort out basic operational issues.

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We joke too much aki! Without making a joke on this matter but Odumbe made a point... I hope Safaricom will consider it... But the customer care lady is in Stitches 🤣😂

We joke too much aki! Without making a joke on this matter but Odumbe made a point... I hope Safaricom will consider it... But the customer care lady is in Stitches 🤣😂

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Fake Safaricom agents are targeting members of the public in busy areas such as malls, bus stops, events, and shopping centres, posing as legitimate customer care representatives to defraud unsuspecting Kenyans of their M-PESA funds.

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At Zendesk, our mission is to power exceptional service for every person on the planet. We believe a great customer experience creates a ripple of positivity — from the customer, to CSAT, and beyond. It's called the Zendesk effect: #ZendeskAI

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A call center agent finally hit their limit after a customer crossed the line from frustrated to flat-out rude—and hung up. Minutes later, the customer called back, already heated, and the conversation turned into a full-blown yelling match instead of a resolution. It raises a fair question: should customer service agents ever talk back or hang up on customers? Respect goes both ways. Agents are there to help, not to be verbal punching bags. Hanging up without warning usually isn’t ideal, but neither is allowing abuse to continue. Clear boundaries, calm de-escalation, and the option to end a call when it becomes abusive protect employees and keep standards intact. Good customer service doesn’t mean tolerating bad behavior—it means handling tough situations professionally, even when the customer refuses to do the same.

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A Kenyan lady living in a Prestine apartment has called out her landlord for forcing her to move out of the house before the due date.

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