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A nine week delay in treatment changed this patient's life forever. She asked me to share her story. This patient has Crohn's disease and was doing well on a medication that controlled her disease. Then, because of an insurance-related delay, she lost access to that medication for nine weeks....

30,273 views • 15 days ago •via X (Twitter)

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American Surgeon shows the actual letter from UnitedHealthcare DENYING a patient in emergency condition from receiving care “This is a woman who was in the emergency room with pulmonary embolisms” “I think we all knew this would happen. I had another patient come in and share with me that UnitedHealthcare denied her inpatient's day. So this is a patient who had shortness of breath and some chest pain, and she just knew that something wasn't right in her body. She had a family history of blood clots and she'd had a deep flap surgery a couple of weeks ago. She went to the hospital and they saw her and they found that she had a life threatening condition known as pulmonary embolisms. So she was admitted to the hospital and taken care of really well by the doctors there. And they ordered all the right things. After a couple of days, she was discharged. She got a letter from UnitedHealthcare explaining that they didn't agree with the level of her care and that they would not cover it. So I'm gonna share some of the language of that letter with you, and I want you to know that my patient that we talked about previously who had her surgery denied had almost exactly the same letter shared. So there's some troubling things in this letter. I think this term is really interesting. United is saying they reviewed the request for inpatient admission. So let's all just pause and consider that. This is a woman who was in the emergency room with pulmonary embolisms, and the doctor wasn't really requesting anything. They were saying this patient needs to be in the hospital. But an insurance company sees this as a request, and that's part of this prior auth environment that we're living in. So I think it's important as patients and as physicians to just acknowledge that this is our reality now. Someone can think that there's a good medical decision for you and can write orders and wanna do the right thing for you, but your insurance company is seeing that as a request and deciding whether or not they wanna do it. One of the criteria that this insurance company used to decide whether or not to accept or deny this request was whether it's medically necessary. And it's so interesting that we're letting insurance companies and the doctors who work for insurance companies determine what's medically necessary and not just the doctor in front of the patient in the emergency room. So this is a really bold statement from UnitedHealthcare for my patient. They say you did not have to be admitted as an inpatient to the hospital for this care. I think we all need to just reflect on that. An insurance company is telling a patient and her doctor that they disagree with the plan of care to keep that patient safe. I know that this is boiling down to whether it's an inpatient admission or an observation admission, and that's really about money. But what I wanna point out to you is they're making medical decisions. This insurance company is actually weighing in and disagreeing with a doctor who made a medical decision to admit this patient for her safety. So this specific sentence, when a doctor or facility treats a patient above the recommended level of care, we cannot cover it. What the heck? That's what we do. We go above and beyond as physicians. It's clear that insurance companies don't, and they're actually saying it here.”

Wall Street Apes

115,691 views • 1 year ago

Good day everyone, I hope you are all doing well. I am here to appeal to the public concerning Ajara. Many of us often question why we post "RIP" messages more than we celebrate and support one another while we are still alive. For God's sake, I am sincerely begging you all, Ajara is currently in a critical condition. Some people think this is content, but it is not. This is real life. Time is not on Ajara's side right now, and we urgently need your support, both financially and in prayers. You all know that I, Mama_no_network, rarely do things like this, but Ajara is a child I love deeply. She is very accommodating and respectful. One of the main reasons I am speaking out is because no matter the amount of money you give Ajara, she is never ungrateful. All she ever says is that she is going home to give it to her mother, who is a stroke patient. She takes care of her mother with every penny she earns. It is not that Ajara is not working or earning, but you all know her condition. I am also appealing because Ajara is currently pregnant. We did not detect the pregnancy early until her condition worsened. In December, I advised her to go to the hospital for proper treatment instead of self medication. It was during that visit we discovered she was pregnant. Sadly, the doctors have now said it is a liver disease, which we initially thought was pregnancy related. Despite her condition, Ajara has been traveling to different locations. Please, this is not content, and we cannot sit back and fold our arms. Also, we will take any recommended drug to reduce her pain. We sincerely beg you, our people, to come to her aid. Thank you.

OBIANUJUAKU

123,358 views • 5 months ago

There are moments in medicine that stay with you. This is one of them. Alma is sharing her experience and her story with you to make a difference. Alma and I are the same age, and we both work in healthcare. In 2021, she knew something wasn’t right. Her abdomen hurt and kept swelling. Her symptoms were addressed, but she was reassured that she would feel better soon. She visited multiple doctors and emergency rooms before finally being diagnosed with metastatic ovarian cancer at age 44. She was also found to carry the BRCA1 mutation. She found a wonderful oncologist and began treatment, but when her cancer progressed on the strongest medicine available to her, her doctor suggested that she go to MDAnderson for an alternate treatment. Alma has medical insurance, but says that when she reached out to MDAnderson, she was told it would cost $16,000 upfront to have her records reviewed and see a doctor for a second opinion. And this is only part of her story. There is so much more she has endured — more than can fit in a single video — and it deserves to be heard. Regardless of where you stand on policy, insurance, or systems, we can all agree that this is not the way insured patients should experience cancer. Her words that keep echoing in my mind: “Listen to your patients. We know when something is wrong.” Something is wrong, America. Let’s agree on that. Thank you for trusting us with your story Alma. Your voice matters.

Elisabeth Potter MD

30,467 views • 4 months ago

Insurance companies do not want you to fully understand this story. Because if you do, you will understand exactly how American healthcare needs to change. When my patient Rachel needed breast reconstruction, her insurance company required that I operate at a hospital that was not equipped to provide the safest care for her recovery. Rachel has spent over 20 years in healthcare as a nurse and nurse practitioner. She understands hospitals. And despite that, she was deeply traumatized by what she experienced. On Monday morning in Austin, she showed up for surgery and was turned away because the operating rooms were not safe to use. We pleaded with her insurance company to allow her surgery to be performed at @redbudsurgerycenter, a center designed specifically for breast reconstruction. They refused. On Tuesday, we went to a different hospital. The nurses were skilled, compassionate, and doing their best. But they did not have the tools or systems to support this kind of recovery. Rachel spent the night advocating for herself because she could tell things were not right. IV access issues. Monitoring gaps. Basic safety checks missed. Things patients should never have to catch on their own. Rachel asked me to share her story because when doctors and patients are forced into unsafe situations with no ability to choose better care, something is very wrong. After more than a decade of caring for people affected by breast cancer, I built a surgery center specifically for this work. It is CMS certified. It exists for patient safety. And yet, like so many Americans, Rachel’s insurance company decided where she was allowed to receive care. Insurance companies are no longer just making payment decisions. They are making medical decisions. We cannot change what happened to Rachel. But we can listen, learn, and do better for the next patient. Because the next person may not know how to advocate the way she did. And that is how people get hurt.

Elisabeth Potter MD

44,697 views • 5 months ago