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The worst costumer service!!! Ignore message both on Gmail and every means of contact

Thanks for contacting us, apologies for any inconvenience experienced, kindly refer to our response via DM. Thank you, EI.

PalmPay Before!, PalmPay Present!!, PalmPay Future!!! And Even PalmPay Forever!!!!!!!

We appreciate your lovely feedback and remain committed to providing excellent service at all times 💜

@palmpay_ng I ordered for atm over 2 month now and have pay but you guys have not delivered it for me And nothing is done Is just in transit for over 2 months 😒

Thanks for reaching out to us. We apologize for any inconvenience caused by this situation. Kindly provide the PalmPay account number via DM for further checks and assistance. Thank you, GB.

@palmpay_ng My account can't receive money and I've made my complain known Nothing is yet to be done

Hi, @VerdictQueen. We sincerely apologize for the inconvenience and understand how you feel. Kindly send us a DM with a screenshot of the error displayed when funding your wallet and the affected PalmPay number, so we can review and assist. ~ SK

Check your DM

Guys and girls never take a loan from these guys hey are the worst and such a high interest rate. Very fucked up people.. Took a loan of 100k to pay 130 and those assholes made me pay 150k even after explaining to them how my account have been closed and needed to be fixed

Una don start this one wey una recruit girls make nothing happen to my 2.5 billion 😏

Thank you for contacting PalmPay. Please clarify your complaint or inquiry so we can assist you further. Thank you, H.A

What is it like to work at @palmpay_ng I wanna know

Palmpay na wa for una o I wonder how someone took over my palmpay account tht I stopped using since 2024 , unfortunately for her she left N40k inside that my account i have removed her NIN and took over my account N40k don waka

Thanks for contacting us. We apologize for any inconvenience you have experienced thus far. Please send us detailed information about your issue or complaint via DM for further assistance. Thank you, GB.

Never mind

So @palmpay_ng when do you people decide I deserve a response 3hrs now and still you guys won’t reply me

Thanks for contacting us, apologies for any inconvenience experienced, kindly refer to our response via DM. Thank you, EI.

@palmpay_ng I don’t have much time left to waste please look into this asap please

Amen

BROOOO REFUND ME JHOR your customer service is so wack after this I’m leaving this app TF

Hello @savvyswago1, Thank you for contacting PalmPay. We sincerely empathise with you regarding your complaint. Please refer to your DM, as we have shared a response regarding your complaint. Kindly review for details. Thank you, A.J

Have been making complaints about my money no reply

Hello @VictorOyin9545, please note that a ticket ID is required to enable us to review your complaint and follow up with the team in charge. Please review your SMS and email to retrieve the ticket ID. Thank you, A.J

Hi @palmpay_ng Hello PalmPay, I sent ₦14,000 from my PalmPay account to another account on Tuesday I was debited,the recipient was'nt credited, and money wasn't reversed. It's been over 48 hours now and the money is still pending. Please resolve this asap.

Hello, @kemzyteemh5. Thank you for reaching out to us. We are sorry about your experience. Kindly provide details of this transaction via DM for further checks and assistance. Thank you, SB.

Hi una still dey recruit and give me lamba mail address [email protected] pop

I'm active and new here

Hello @onig8te, Thank you for contacting PalmPay support. Please be advised to reach out to us via DM with detailed information regarding your complaint so we can assist you further. Thank you, A.J

And also i will need none indebtness letter

Hello @braviantpro, thank you for reaching out. Please be aware that @flexi_ng will contact you to resolve any issues that may have arisen regarding loans. For additional assistance, please contact Flexi directly at [email protected]. Thank you, A.J

Release my money 😭

Hello @QueenMirauh, thank you for contacting PalmPay. We are sorry to hear about your complaint. Please reach out to us via DM with detailed information regarding your complaint so we can assist you further. Thank you, A.J

I’m in your Dm

Kindly check your DM

Thanks for contacting us, apologies for any inconvenience experienced, kindly refer to our response via DM. Thank you, EI.

I don’t need your insurance @palmpay_ng because I can’t pay for what I’m not using, let this be the last time . You keep removing money from my account for what I do not agree or apply for, @palmpay_ng is stealing my money every month

Hello, @ewansdaniel. We sincerely apologize for any inconvenience experienced. Please be informed that a deduction can not be processed on our end without you subscribing to a service on the app. To prevent the payment from recurring, please open the app, navigate to "Wealth >Insurance," and select "My Policies" to see your active plans. Select the details and click auto-renewal to toggle the active plan on or off. Also, toggle off the auto-debit option found on the payment records.. Please ensure you input your PIN to verify you have toggled off any auto-renewal. Thank you, SB

Do you do kyc on all your customers or you exempt some to use your platform to swindle in suspecting Nigerians. If found as a culprit, you will pay, pay and pay!

Thank you for contacting us. May we please have detailed information of your complaint in the DM for further assistance. Thank you, H.A

Small loan wey I collect una don turn am to 3m why na?

Thank you for reaching out. We're sorry to hear about this. Please note that Flexi will resolve any issues you may have encountered. Please contact Flexi directly via flexi_ng - X FLEXI -FB Page flexiofficialng - IG Mail: [email protected] Thanks, EI.

I tried requesting for your developer contact details through your webchat till now no response. I found a bug in your app that needs urgent solution.

Thank you for contacting us. May we please have detailed information of your complaint in the DM for further assistance. Thank you, H.A

I noticed an issue with the mobile app’s transaction receipts. After purchasing airtime or data and selecting “View Receipt,” the date displayed on the receipt does not reflect the actual date the transaction was made. Instead, it shows an incorrect date.This has caused issues.

Thank you for contacting us. Please provide a screenshot of your complaint for further assistance.Thank you, H.A

Palmpay Na wayo. The ATM card I requested through the app for more than 2 months is still showing shipping. I no see any ATM card and dem don collect my money. What a bad service

Thank you for contacting PalmPay, we sincerely empathize with you and we apologize for any inconvenience experienced. Please provide the express number and the affected PalmPay number for further assistance.Thank you, H.A

PalmPay, I believe there may be a serious security or data-privacy issue that requires your immediate attention. Today alone, I received calls from two different individuals — one male and one female — at different times, both attempting to deceive me with claims relating to CAC

Palmpay support Reply to my message

Hello, @lolly1_bright. Thanks for your message. Please be assured that we are working on your request, and feedback will be shared via DM as soon as there is an update. Thank you, SB

The worst customer service ever 🤬

Thank you for contacting PalmPay, please accept our sincere apologies for any inconvenience caused. May we please have detailed information of your complaint in the DM for further assistance. Thank you, H.A

Kikik I mistakenly pressed borrow key in my Palmpay App You guy Credited my Acount with 353,000 plus , I didn’t need the loan , I returned it in less than 24hrs Now the interest of 148,000 plus is seated in my account and you expect me to pay ?? ….. shishi mi o ni @palmpay_ng

Hello @Folarinfashion1, thank you for reaching out. We are sorry to hear about your experience. Kindly note that @flexi_ng will contact you regarding any loan-related complaint. For additional assistance, please contact Flexi directly at [email protected]. Thank you, A.J

Is these how you customer’s service works,your worker’s not replying to customer’s complaints #ololade avoiome ohh

Hello, @Favourolisa29. We are sorry to know you feel this way. However, we are yet to receive details of your complaint to enable us to assist you properly. Kindly respond to our message via DM so we can review the issue and provide assistance. Thank you, SB

Palmpay supports reply’s to one message per day someone is use my bvn on your platform illegally I have been on this case for a week now no solution I don’t know how you will verify two different name for one acct cos I’m sure the name of this said person on l nin and the bvn is

Hello @_samosangudu, Thank you for contacting us. We understand your frustration and we sincerely empathise with you regarding your complaint. Please refer to your DM, as we have shared a response regarding your complaint. Thank you, A.J

You’re saying samething how do you want me to operate account I don’t own You verify my bvn to another person now you’re saying I to withdraw from the account how can I do that when I don’t own the account

Pampay go whine you, buu no panic

Thank you for contacting PalmPay, please accept our sincere apologies for any inconvenience caused. May we please have detailed information of your complaint in the DM for further assistance. Thank you, H.A

Please you guys should stop deducting my money, this the reason I don’t keep money on my account.

Hello, @ewansdaniel. Thank you for reaching out to us. We have already addressed your concerns in your previous comments. Please refer to them for further assistance. Thank you, SB.

You guys are the worst bank app ever, I don’t understand why I’ve been laying complain and all you do is keep responding with the same message over and over again

Hello @Lifestylex01, thank you for reaching out. We are sorry to note your displeasure. Please note that resolving customer complaints is our top priority. Please refer to your direct message, where we have shared a response regarding your complaint. Thank you, A.J

why have you people become so dumb? I was enjoyin the unbreakable target savings method, and now you people have decided to make it breakable. common sense couldnt tell you the unbreakable method builds discipline & brings a happier ending than whatever rubbish you've introduced?

Thank you for contacting PalmPay, please accept our sincere apologies for any inconvenience caused. May we please have detailed information of your complaint in the DM for further assistance. Thank you, H.A

Please release my money

Hello @Lifestylex01, thank you for reaching out. We are sorry to note your displeasure. Please note that resolving customer complaints is our top priority. Please refer to your direct message, where we have shared a response regarding your complaint. Thank you, A.J