Calling out a scammy company called Semrush which does not let you cancel your account Purchased a membership just a few hours ago and I don’t like the product. I would go for a refund but there is no option and at least I want to cancel my recurring... payments so my card doesn’t get charged next month They make you go through a whole process and at the end they make you confirm by e email You never get that email. Same scammy behavior like they did two years ago. Now I will pursue getting my money back because I am pissed on these scumbagsshow more

@semrush Wait until they lock you in these stupid yearly commitments. Adobe is notorious for making it surprisingly difficult to subscribe. They are basically the subscription-capo.

@semrush escaped adobe by paying a surcharge fee. I made that with the company card sadly so i couldnt get out easy, otherwise i would have cut them

I am now in touch with the chatbot on their page, hopefully i can cancel and get a refund.

of course its an AI chatbot which is not helpful, and that email for confirming my cancellation didnt arrive after 4 tries... probably i need to dispute from the bank

@semrush I don’t remember it being that hard before they got bought by Adobe (who are famous for this kind of dark pattern)

@semrush it was the exact same thing 2 years ago, before, i had to call them out on twitter for someone to respond. they said they had some technical issues and that email couldnt be sent

@semrush Semrush has always been crap it’s proof crap product with dismal customer service still makes money

@semrush agreed was crap and still is from the customer support standpoint

@semrush Even when you get that email you are not out...

@semrush that email is never sent, tried a few times to go through the workflow, its done on purpose, was the same 2 years ago

Hello Andrei, we're sorry to hear you've had a frustrating experience trying to cancel your account. We'd like to look into this further, especially as you've mentioned that the cancellation email never arrived. Please DM us with the email address associated with your account, and we'll investigate this with the team.

the purchase was done just today, so i do want a refund as well. I already sent messages in the chat

@semrush That's why Adobe acquired them. They're aligned on vision. But they will cancel your plan, the flow is toxic though.

@semrush Sounds like an @Adobe company...

@semrush my technique is to make a virtual free trial card

@semrush Change your CC for a temporary one.

@semrush That’s what i will also do. But needed a refund too.

@semrush I create virtual credit cards for sites like this. I don't like something, cancel the card. Definitely how I would sign up for adobe if I ever need to.

@semrush yes thats right, i will do that from now on

@semrush Pretty sure thats illegal. It has to be as easy to cancel as it was to sign up for. In the future, use privacy dot com. You create a new virtual card for every service and if you want to cancel, just pause or close the card.

@semrush These kind of scummy practises make me for sure never want to give any money companies like these. What's more annoying is they play dumb when they're the ones that added this garbage.

@semrush yes they always play dumb, but they do this thing every single day

@semrush what did you expect

@semrush expecting too much

@semrush Haha they do make it really hard to cancel. I canceled mine when I realized I could replicate their service using Claude and a few paid APIs for a fraction of the cost with better automations and less friction.

@semrush Adobe is the worst. I'll never pay for Adobe software again, if I can help it

@semrush Because it is adobe and adobe is doing ugly things on all of their owned sites

@semrush if you’re in EU you’re covered by 14-day right of withdrawal policy (no questions asked refund). and it never hurts to mention ftc or other regulators if they don’t feel like taking you seriously

@semrush Many website offer group license for cheap. I rather pay 3$ per month to someone from India on a shared account than giving those bastards my money !

@semrush I went through the same process with them. I also saw the same tactics when I tried cancelling Amazon Prime. I call it stealing

@semrush You can use nice alternatives that also deliver results, not just show charts, like

@semrush Same with Circle communities

@semrush “an adobe company” says a lot!

@semrush “An adobe company” that says everything. They should be sued into bankruptcy for whatever they try with their users.

@semrush All of adobe is like that. Absolutely pathetic

@semrush In india we have system that we can cancel reoccurring payment for any particular merchant from card issuing bank portal...this system is mandatory for every card issuing bank.

@semrush Had somewhat similar experience with offers free trials and keeps pushing deals and if you hit the wrong button you get charged instantly.

@semrush Imagine thinking that once you sign up you'll ever be allowed to cancel. Don't be silly.

@semrush No wonder Semrush is an adobe company.

@semrush You cant .. its the WORST EVER!! you need to speak with a rep that will do it for you .. what a BS ..

@semrush It’s not automated because they don’t want you to cancel.

@semrush I had the same experience with them. It was very hard to cancel and the thing that was really funny. When I did get a chance to speak with the rep he didn't offer anything or did anything to make me mistake... the whole process of canceling Semrush wasnt good at all..

@semrush Its an Adobe company so I guess its expected.

@semrush Ah the ol "hide the cancel option" dark UX pattern.

@MediaKing @semrush This is the @adobe way

@semrush "an adobe company" says enough about their dark patterns behavior towards cancellation.

@semrush Happily moved to @ahrefs long ago