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china just opened a fully automated restaurant in hangzhou 10+ robots running the kitchen. noodles cost $1.38, coffee 84 cents and ice cream 42 cents. the stir fry bot trained on 100+ dishes and mimics pro chef wok technique the noodle station spits out a bowl in 3 minutes....

161,481 görüntüleme • 8 ay önce •via X (Twitter)

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I asked the server at this sushi place if the robot servers stole her shifts and her answer surprised me. a few years ago they brought in robot servers. The boss started with 1 robot, cut the staff from 5 to 4. From day 1 the robots were a mess. They can basically only deliver drinks. They get in the way. The 4 remaining servers felt about 20% busier, like the robot made no difference. But the kids LOVED them. Adults posted videos to social media like I'm doing right now. This grew their business in an unexpected way. Today they only have 2 robots. Zero shifts replaced (she says). But the robots still deliver drinks and the restaurant is busier than ever. Conveyor belt sushi is brilliant. Familiar to Japan for decades, newer to the US. The more plates you grab, the more prizes you win. Gamification in real life. What this restaurant did is genius. Talk about a flywheel: - Conveyor belt drives social media virality, increasing sales - Robot servers drive social media virality, increasing sales - Gamification drives average order values (The food is pretty garbage BTW, but my kids love the concept and it's a tradition for us) The server was hesitant to admit this, but after working out the robot kinks it sounded like there would be more human shifts today if not for the 2 robots. How many people order drinks JUST to see the robot? They didn't replace humans on a 1:1 ratio. But 1:3 or 1:4, yes. AI and automation will add much more in efficiency and productivity than the jobs it takes. A huge net win.

Chris Koerner

69,583 görüntüleme • 1 ay önce