Consumer insights !!!

If I am injured in an Uber during a trip due to the negligence of the driver, isn't my recourse to the owner of the car? Doesn't the car have Third Party Liability Insurance? Is the driver an Uber employee or a contractor? If Uber doesn't own the car, is it their liability?

Great piece. But honestly reading all user agreements (for the various apps) can be time consuming, some of us illiterate, 70% hawaelewi na hawaezi elewa. Keep up the good work. Tusomee and unpack it just like you’ve done.

Btw if we wanted we could fix this. We can boycott them until these terms are fixed and are within the law. We talk of fixing a country, it starts with us.

Uber is crooked in many ways, has bad terms for both driver and clients.

We use Iber every day my friend. Kenya is not controlled by Laws. We don’t even follow our own constitution

Your feedback is not personal data. As long as they do not mention your name and personal details. They can use the comments/data for internal analysis or presentation to various stakeholders as congregated data.

YO WHAT THE FUCK IS "NGWANYES" FUCK YOU MAN. FUUUUUCKKKKK YOOOOOUUUUU!!!!!

You have a choice not to use uber. That's why the terms and conditions are there.

Uber is criminal enterprise! I don’t use them anymore.

Hapo kwa last point sikubaliani nayo

Nice topic mkuu could you plz also talk about Bolt coz as a driver this people will make most people fall into depression coz of their punitive ride rates

Top notch colonisation,ditch that app.

@grok, explain hidden clause or tricky clauses i the contract

Who owns uber

Rating is now an issue? Seems we have commercialized everything.

I completed a trip after a request and paid to the last cent of that trip. Later I received a note that I have a balance of some ksh. I am left wondering if Uber carries a person with debt nowadays.

Hata na dawa mimi siwezi link bank account na uber… ni cash ama m-pesa…. Zaidi ya iyo uwongo

I don't think Uber compensation clause can supersede that of the car Insurance, so I believe both Uber and the car insurance will both pay.

Using these local buses to send parcels is also exploitative ànd fraudulent. Imagine Dreamline bus having a terms and conditions that says they can't refund you for parcels lost, broken, or misdirected to a wrong station when it's value is more than 3k. Nkt

@uber_kenya they're here to exploit, they've no cars they don't pay insurance which services do they charge customers???

Thanks for the insight, we'll said 👍 brother

Hapo kwa kadi I said Nooo... All transactions ni cash or Mobile money

Heri Uber, bolt has none of those

Any regulation that is inconsistent with the constitution and laws of Kenya is null and void to the extent of its inconsistency.

Kuna ii ya supermetro

Wantam

Okay so before I tap I agree, is there an "I do not accept but continue" working icon?

Yikes so much data leak