Did she handle it correctly?

Those saying "no" are ignoring the likelihood of this customer being nearly impossible to please, repeatedly. At some point you cut your losses. And if you find yourself in this guy's shoes at some point, being told to never come back, you are the problem. Reflect on that.

Didn't you see Chiitan's precious bell?

Can’t please every customer.

Absolutely agree. And sometimes it's ok to "fire" a customer too. The road flows both ways!

Yes. A manager has to make decisions with what they have at the time. He’s obviously doing it for attention or spite.

@Texas_jeep__guy Walk in and stop holding up the drive thru with your complaint

@KathleenWinche3 If it happened once then not OK but this dude seems like a wise ass that wants to cause issues and get it on video. It wasn’t the first time obviously so yes find someone else to do your douchey videos sir!

Yes

Accidentally dump it on him Apologize, ask him to pull around to the parking lot and someone will be right there 🤣

@Maga4liberty Yes. 100 percent. She’s right. He’s wrong.

yes