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You guys are worst have been trying to apply for a loan for the past three months now. And you can’t even pull out my statements of account from my bank. You keep declining my loans… guys don’t trust them they’re useless..

Hi @Akinyekea, please send us a direct message with your carbon account number for further assistance.

@thomaspreshy2 Hi @thomaspreshy2, we are sorry you feel this way. However, loan decisions are made for you based on data verified from the information you provided and your current risk profile. Kindly provide your carbon account number via DM to enable us verify your account status.

I’m unable to get the loan you said we can get

Hi, thank you for contacting Carbon. Please provide your Carbon account number via DM so we can verify your account status.

God heal and protect you in Jesus Christ name. Amen.

Why are you not replying to mail, your services are very slow

Hi @IIsirame, kindly provide your carbon account number via DM to enable us verify your account status.

I ordered you guys debit card and you are yet to deliver its over 4 months now

Hi @own_boi , we’re really sorry to hear this. Please send us a DM stating your Carbon account number for further assistance.

@get_carbon you haven’t mailed my card yet after several complaints

Very stupid bank been trying to change my name foe past four month now not changing and my money is inside can't even do transfer either they are scam don't use

Hi @Vashir90, we’re really sorry to hear this. Please send us a DM stating your Carbon account number so we can fix this.

Have send the account release my money theif

We are yet to receive your Carbon account details via DM. Please provide your Carbon account number via DM so we can verify your account status.

Why you not responding to me?

Hi @Parlex_DC, we are yet to receive a DM from you. Kindly share your complaint and your carbon account number via DM for further assistance.

I have been trying to link my bank account to be able to apply for a loan but it’s not letting me to link other bank @get_carbon

I have been trying to upgrade my account since I joined the app, it’s keeps telling me ‘documents not clear’. I believe the process should be as seamless as possible. Also, this as been restricted me from keeping the amount I wish to keep in my Carbon account.

Your app is bullsh*t

Hi @hardehnihyih, we're sad to hear this. Please share more details of the challenge faced on the app via DM so we can have this addressed.

You guys send messages asif you are nice when but someone start the loan registration the frustrating requirements will make someone not interested in your so called loan

Hi @AdeyemiMoyosor5, We're sorry to hear that and we would love to take a look at the issue. Please share via DM, the point at which you are experiencing difficulty in accessing the Carbon loan and your Carbon account number for assistance.

Just opened an account with you guys Don’t make me regret 💀

Your loan interest rates are extremely high and carbon zero isn’t interest free. You deduct your interest on carbon zero on first day of disbursement.

Hi, thank you for contacting Carbon. The loan interest is calculated especially for you based on your repayment history and risk profile. Also, we would love to take a look at your Carbon zero complaint, please provide your Carbon account number via DM

I tried but not working after all verification. After linking my bank statement something went wrong been like that for days

Hi, thank you for contacting Carbon. Please provide your Carbon account number via DM so we can verify your account status.

Pls will I ever get my card

Hi @precidomiles, we’re so sorry for the trouble. We completely understand how you feel. We are working to ensure that your card gets delivered to you within the shortest time possible. Please bear with us.

Your site is not going since 3days, I was given offer of 50,000 once I applied , it bring the loan session is expired

Hi @Bakg2013, we're sorry to hear about your experience. Your complaint is important to us and we'll do our best to resolve this as soon as possible. Please provide your carbon account number via DM for more assistance.

Am I going to provide my phone number here ?

@Bakg2013, Kindly provide your carbon account number via DM. You can click on this link;

Is there a way one can register a company account @get_carbon also do you function in Nigeria so we’ll

Hi @01Kollartunzray, optimus is a digital wallet service for SMEs enabling them to seamlessly perform financial transactions. This can be accessed via the self service web portal available at Our services are available in Nigeria.

I wanted to change my surename

@get_carbon your loans used to be the most affordable on the streets but since January, your rates skyrocketed, banks are offering lesser, e weak me😂. Every time I think of going credit, I see your rates and I’d rather just wait till I can afford my item.

U guys are not sincere

Dey play!