Enterprise DEFINE RESERVATION‼️

@Enterprise They know how to take a reservation they just don’t know how to hold a reservation and really that’s the most important part, the holding, anyone can just take a reservation.

@Enterprise I reserved a large SUV for a trip. Was confirmed. We got there morning of our vacation and they said they had been trying to get ahold of me to say that vehicle wasn’t available. No one called, texted or emailed….not sure how they tried. I complained to company. No response

@Enterprise I raised so much shit with them I got banned for life after 30 years 🤪

@Enterprise Enterprise / Alamo / National will NEVER have my business again. Years ago, I had a reservation for a car in Atlanta airport and found 0 cars when I arrived and HUNDREDS of others in the same boat. I understand overbooking, but this was intentional. No help or compensation.

@Enterprise I rented a car with Enterprise overnight, picked up at 6 pm and returned next day at 10 am and they said I damaged the car. Never again Enterprise

@Enterprise I’ve had the exact same experience more than 3 times. My understanding is that they do it on purpose (overloading) at the same time, their logistics system is basically shit in this day of technology and AI.

@Enterprise You should've called the police. Explained your predicament and got a fraud report draw up then take them to small claims court for mental distress and punitive damages.

@Enterprise Bad customer service.

@Enterprise That’s no way to treat the customer! They should’ve called other branches to check if they have any available cars and they could’ve bring it here fo you or take you there. Awful customer service! I’ll remember this man, ENTERPRISE! NEXT time Im choosing rental company.

@Enterprise Did they give you the car at last as they should?

@Enterprise Good to know. I’ll make sure not to reserve with @Enterprise. Will let our company travel agent know not to book with them when making reservations for me.

@Enterprise Anyone can take a reservation

@Enterprise What a shame!

My experience has shown this happens consistently with Enterprise, not only in the US but Canada as well. Reservations are taken online with a shortage of cars at the booked location so it becomes first come first serve. Employees deal with fallout, but not excusing this action.

@Enterprise Is stopped using Enterprise for that reason. You plan a whole vacation based on a reservation you set with Enterprise only for them to give the car to someone else that you had a reservation for

@Enterprise Loser x2. Generational uselessness

@Enterprise Find & rewatch "Planes, Trains & Automobiles" for a Master Class in rental cars, taught by Steve Martin.