Every journey begins differently. ​ With excitement. With familiarity. Or with the quiet reassurance of knowing you are in good hands. ​ What stays with you isn’t just the destination, but the moments in between — the warmth of a welcome, the​ gentle attentiveness, the ease that allows you... to truly settle in. ​ These are not grand gestures. They’re small, thoughtful acts that make travel feel lighter, warmer, more personal and at home. This is where Malaysian Hospitality lives. ​ On board our A330neo, we bring this promise to life in every interaction, every detail, every mile — elevating not​ just how you travel, but how you feel along the way. ​ It is our privilege to be part of your journey. ​ Book now at or via the Malaysia Airlines app. ​ #MalaysiaAirlines #YourGatewayToAsiaAndBeyond #MalaysianHospitality #MHStories #TimeForElevatingJourneysshow more

I haven’t been credited with Enrich points for two business class flights. When I claim for missing points the app refuses to recognise the booking even though I’ve added reservation number and e-ticket no. I spent 5760MYR but have zero points. Please advise.

Hi, @JoanneL46734720. Thank you for contacting us. We understand your concern that you are unable to claim missing miles due to the app decline. To assist further with this matter, please provide the following details via direct message (DM) for verification and additional checks. Member's name registered on Enrich: Enrich ID: Contact number registered on Enrich: Email address registered on Enrich: Date of birth: Screenshot of National Registration Identity Card (NRIC) or passport: Screenshot of the error: Thank you for your cooperation, and we look forward to hearing from you soon. -NR

I have sent everything you’ve requested plus a copy of an email sent to the enrich email which apparently is no longer monitored since 1st March

Extremely poor baggage handling. Baggage delayed for 8 days and airline failed to deliver it despite multiple follow-ups. Had to personally travel and collect the baggage due to lack of response. Request immediate initiation of compensation. PIR: KULMH589143 Case: FY00028-03/2026

Customer service very rude and stupid!!!!

Hello, @AmzP112. We regret that you feel this way, and we understand your disappointment. It is never our intention to cause our passengers any unpleasant experience, as we strive to provide them with the best service possible.  Furthermore, may we confirm whether you have a concern about your booking? If so, kindly provide us with the details below via direct message (DM) for verification and further checks:    Booking reference:  Full name of the passenger:  Ticket number:  Number of passengers in the booking:  Booking source (website, mobile application, travel agent):     We look forward to hearing from you soon. -SU

Book MH but u change to Fire Flyz.. how stupid customer service i ask question why this happen!!!

We are sorry to hear this, @AmzP112. Please provide us with the requested details via direct message (DM) so we can check and assist you accordingly. We sincerely appreciate your understanding and cooperation. -AE

Hi, you have cancelled our flight Manchester-KL and despite being obligated to reroute us have just left us high and dry, the only flight we can get is from Schipol and that’s €3000 each, will you reimburse us for that !

Hello, rosariir. Thank you for reaching out to us, and we sincerely apologise for any inconvenience caused. Kindly provide the following details via private message (PM) for verification and further checks. Passenger's full name: Booking reference: Number of passengers: E-ticket number: We look forward to hearing from you soon. -DS

I sent you that information at 15.24

Thank you for updating us, rosariir. We have responded to you via direct message. Kindly check your inbox. -JJ

I replied @ 7.25am

Hi, @rosariir. Please be advised that we have responded to your Direct Message. Kindly check your inbox. We recommend that you keep the conversation under one channel to avoid confusion. Your cooperation is highly appreciated. -AE

I know you have asked me to keep the conversation on 1 channel, but ur responses on DMs are so far apart, different people are handling it, you offered us a flight & booked one of our party on it and then told us you couldn’t get seats for the other 2! Not replying 2 me

hi Malaysia airline It’s been 11 hours but no one contacted me. My flight will depart in 11 hours. You charged me business class price, but offered me economic class. No one contact me to discuss the compensation. No one reply my emails. It’s a scam. Don’t steal my money.

Hello, @GuShunjie. We are truly sorry to hear about your experience and understand how concerning this situation must be. We understand that you have also contacted us via Facebook regarding the same concern. Please be informed that we have responded to your query there. Kindly check your private message (PM) for our reply. To help us assist you more efficiently and avoid any confusion, we kindly recommend continuing the conversation through a single channel. Your cooperation is greatly appreciated. -JS

Yes, you did reply. Average 1 hour just replied one message.

how to DM you

Hi, @effiefanyunan. Thank you for contacting us. How may we assist you today? -ST

@effiefanyunan travelled on 29 March from Sydney to Thiruvananthapuram and my checked baggage was severely damaged (cut open) with items missing (children’s dresses & sweets). Reported at airport with photos.

We are sorry to hear about this, @sojithomasckm. We note that you have contacted us via direct message (DM). Please be informed that we have responded to you. Kindly check your inbox. -YC

I reported my damaged baggage 13 days ago but still have no response. My bag was completely cut open and items are missing. I am travelling again in 10 days and urgently need assistance. Awaiting your reply. @MAS

Hello, @sojithomasckm. Thank you for contacting us. Please be informed that we have responded to you via direct message (DM). Kindly check your inbox. -LV

F

We are sorry for the inconvenience, @ibex2sam. It is never our intention to cause our passengers any unpleasant experience, as we strive to provide them with the best service possible. To proceed, could you kindly clarify about your baggage refund? Please provide us with the details of your concern via direct message (DM). We look forward to hearing from you. -SU

Kindly find the complaint attached below

Hi @MAS my refund hasn't been processed yet even though I had done everything that the call centre ask me to do. Please help

Hi, @Awgku_Faiz05. Thank you for contacting us. Kindly provide us with the following details via direct message (DM) for further checks and verification purposes: Passenger's full name: Booking reference: E-ticket number: Number of passengers: We look forward to hearing from you soon. -FJ

Flight MH4 rerouted to Manchester from Heathrow and no food water or accomodation provided to passengers. Shocking service.

@MASMalaysia Hi, I’m a Chinese student. I booked round-trip (SZE→SIN, 30 Jul-5 Aug) on 13 May 2026 via Tongcheng, requested a full refund within 24h. Flight is 2+ months away, seats unused. Sudden family financial hardship makes cancellation necessary; I need your help!😭😫🙏

Very disappointed with @MAS. It has been75 days since I reported my damaged baggage and missing items, but I am still receiving only “we are investigating replies. My bag was cut and items were missing.Please provide a proper update and fair resolution urgently.#MalaysiaAirlines

Hallo, can you help me please? I want entry my number paspor in booked ticket. Can you help do it to me?

Seriously, Malaysia airlines website and app are a complete waste of time. Trying to book flights, get an error message. Call Enrich customer service. Waste of time. Couldn’t help, no interest in helping. Better to book with Singapore airlines.

Hi, @DSL_MY. We are truly sorry to hear about your experience. Please note that we have responded to your message via Direct Message (DM). Kindly check your inbox. -MA

I have been contacting customer service for almost a year asking for my contact details to be removed to stop the repeated junk emails being sent. Despite being told that this has been done on numerous occasions, they keep coming!

Hi @Philipmullen13, thank you for reaching out to us. We understand your concern and would appreciate it if you could kindly share the following details via direct message (DM) so we may proceed with verification and further checks. Full name: Enrich ID: Email: Mobile number: Date of birth: Copy of identity card or passport: We look forward to hearing from you soon. -ND

Dear @MAS @MAS @MAS @MAS I would like to kindly ask if the travel agency @makemytrip @makemytripcare has already submitted a refund request for my ticket. Could you please check and confirm the status for me? Thank you for your assistance. Best regards, Melvyn Vincente Reyes

Thank you for getting back to us, @jesian23. Please be informed that we have responded to you via direct message (DM). Kindly check your inbox. Moreover, we kindly request that you delete your post that includes your booking details, in accordance with the Personal Data Protection Act (PDPA), to protect your personal information. -YC

travelled on 29 March from Sydney to Thiruvananthapuram and my checked baggage was severely damaged (cut open) with items missing (children’s dresses & sweets). Reported at airport with photos. Very concerned about possible theft. Awaiting your response. @MAS

We are sorry to hear about this, @sojithomasckm. We note that you have contacted us via direct message (DM). Please be informed that we have responded to you. Kindly check your inbox. -YC

@MAS PNR FPPTKS | 25 Feb 2026 MH195 delay → missed MH746 → rerouted via SIN → arrived 6+ hrs late. Senior citizen parents inconvenienced. No veg meal. Diabetic passenger left without food. Boarding passes torn when we asked for help. #MalaysiaAirlines #TravelDisruption

Mohon bantuan utk refund uang saye, sebab maskapai tak berangkat saye dari doha ke surabaya

I travelled on 29 March from Sydney to Thiruvananthapuram and my checked baggage was severely damaged (cut open) with items missing (children’s dresses & Very concerned about possible theft. Kindly investigate and assist with compensation. Awaiting your response. @MAS

You will only make to the gate and then way to Asia will be left as these highway robbery team of MAS staff will block you at the gate and cancel your ticket and loot your money. Shame @MAS

Hi, @BlessonXThomas. We sincerely apologise for the inconvenience caused. Kindly check your inbox at your earliest convenience, as we have responded to your enquiry regarding this case. -AD

I’m M

No bags Mh159 Please we need our bags

Hi, @ahmadalsaedi8. Thank you for contacting us. We understand your concern regarding your baggage enquiry. Please be informed that any delayed, damaged, or lost checked baggage must be reported immediately upon arrival at the Mishandled Luggage Office before leaving the airport. May we confirm whether you have received a file reference number for the Property Irregularity Report (PIR) (e.g., KULMH12345)? If you did not receive a PIR number, you may file a report using our Mishandled Baggage form via this link: [ If you have successfully submitted the report, kindly provide us with the following details via direct message (DM) so we can assist with checking the status and verification: Property Irregularity Report Number (PIR): Baggage number/tag: Passenger's full name: E-ticket number: Number of passengers in the booking: Booking reference number: We look forward to hearing from you soon. -NR

Jim Ratcliffe Manchester United

My friends who took flight MH4 are stuck in Manchester airport now. They can’t pick luggages up and the airline does not provide accommodation. Please support them asap.

We apologise for the inconvenience, @a_ya320320. We are truly sorry to hear that your friends are currently experiencing difficulties at Manchester Airport, and we understand how distressing this situation must be for them. Kindly ask your friends to send us a direct message, and we will do our best to assist them from there. We appreciate your patience and thank you for bringing this to our attention. -MI

@MAS I followed you and sent DM. Please confirm it

Hello, @a_ya320320. We apologise for the delayed response. We have sent you a message via Direct Message (DM). Kindly check your inbox. -QA

Hi @MAS thank you for your message, I just replied you via DM, could you please check?

@MAS it's been more than 3 days and my delayed baggage still hasn’t been delivered, with no clear update provided. This is extremely frustrating. Please assist urgently—I will share details via DM

Stopped at final boarding,escorted away,forced to buy new ticket,causing financial loss,stress,missed family wedding & business commitments.

Today Very disappointed with @MAS . It has been56 days since I reported my damaged baggage and missing items, but I am still receiving only “we are investigating replies. My bag was cut and items were missing.Please provide a proper update urgently. #MalaysiaAirlines

Thoughtful service creates comfort making journeys feel personal warm memorable

@malaysiaairlines @MalaysiaAirports @MY_Airports Absolutely disgraceful experience with Malaysia Airlines. MH191 was delayed due to an airline operational issue, yet the way passengers were treated at KLIA was completely unacceptable. No ownership, no empathy, no meaningful assistance — just a flat refusal to help. When an airline causes a disruption, the least passengers deserve is responsibility and basic customer service. Instead, we were simply left to deal with the consequences ourselves. This is not service. This is not accountability. This is unacceptable. Shameful treatment from an airline that claims to care about its passengers.