Ferruccio Lamborghini on customer service:

Simple yet fundamental. Customer service is a lot more important in the luxury market than any other markets. Luxury is about the lifetime value of a customer. One customer purchase more than 10 watches or sportscars over his lifetime. This is reflected in the balance sheet. More than 50% of revenue of a luxury goods company comes from its existing owners. As a luxury car company, you have to make customer service your top priority.

Obviously a VC did not invest in his company at that time.

Give that guy an ash tray for gods sakes

So why have Lambo changed so much if this were origins? His service utopia is a pipe dream today in lamboville. Money talks, even when changing a tyre.

Ha ragione.

Customer satisfaction guaranteed! 🚗👌

@elonmusk could you imagine this?

Do you have a link for the full video?

Perfect example of make a ‘customer’ not a ‘transaction’

@Siddharth_Vaze have you heard about this?!