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For decades, drive-thru ordering has relied on human workers to take customer orders. Now, McDonald's is testing artificial intelligence technology that could automate the process entirely. The popular fast-food chain revealed the new system, called ArchIQ, a Google-powered AI ordering platform, at the company's 2026 worldwide convention.

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This is a real hack for ordering from a drive thru that uses AI to take your order Instead of ordering the order naturally with pauses in your speech for the different items, just order the entire order as ‘one run on sentence’ This works because AI drive-thru systems get tripped up by the normal back-and-forth pauses of human conversation So if you do your whole order as one run on sentence, the artificial intelligence understands you better ‘By dumping everything into one long, continuous stream, including all customizations, sizes, and add-ons, you give the AI the full context at once’

This is a real hack for ordering from a drive thru that uses AI to take your order Instead of ordering the order naturally with pauses in your speech for the different items, just order the entire order as ‘one run on sentence’ This works because AI drive-thru systems get tripped up by the normal back-and-forth pauses of human conversation So if you do your whole order as one run on sentence, the artificial intelligence understands you better ‘By dumping everything into one long, continuous stream, including all customizations, sizes, and add-ons, you give the AI the full context at once’

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A black man ordering food at McDonald's is upset they didn't make his order fast enough. He threatens the workers of bodily harm if they dont hurry up and make his food. Another customer threatens to call police and the black man threatens his life also. Societal decline

A black man ordering food at McDonald's is upset they didn't make his order fast enough. He threatens the workers of bodily harm if they dont hurry up and make his food. Another customer threatens to call police and the black man threatens his life also. Societal decline

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Krispy Kreme donuts has begun rolling out artificial intelligence ordering screens at drive thrus If you give it an unconventional order, the AI doesn’t know what to do. Eventually it makes up a total without verifying the type of donut it choose Then the AI gets an attitude at the end of the order, like it’s ready for the customer to move on. It seems irritated Krispy Kreme partnered with providers like SoundHound AI and is expanding it into more locations Similar systems are at McDonald’s, Wendy’s, Taco Bell, White Castle and more American workers are being replaced with AI workers

Krispy Kreme donuts has begun rolling out artificial intelligence ordering screens at drive thrus If you give it an unconventional order, the AI doesn’t know what to do. Eventually it makes up a total without verifying the type of donut it choose Then the AI gets an attitude at the end of the order, like it’s ready for the customer to move on. It seems irritated Krispy Kreme partnered with providers like SoundHound AI and is expanding it into more locations Similar systems are at McDonald’s, Wendy’s, Taco Bell, White Castle and more American workers are being replaced with AI workers

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Marathon's Gokul Rajaram: You can't vibe code DoorDash. Software alone can’t replicate a managed marketplace. That’s what makes them so durable. You can build the app and drive orders, but when something goes wrong in the physical world, who fixes it? In 2016, Google launched Google Food Ordering. At one point, it drove multiples of traffic to restaurants compared to DoorDash. But retention was basically zero because there was no one to contact when orders failed. You couldn't call Google. The restaurant wouldn't take responsibility. And today, Google Food Ordering no longer exists. "A managed marketplace in the physical world is the most durable thing. It is not a piece of software."

Marathon's Gokul Rajaram: You can't vibe code DoorDash. Software alone can’t replicate a managed marketplace. That’s what makes them so durable. You can build the app and drive orders, but when something goes wrong in the physical world, who fixes it? In 2016, Google launched Google Food Ordering. At one point, it drove multiples of traffic to restaurants compared to DoorDash. But retention was basically zero because there was no one to contact when orders failed. You couldn't call Google. The restaurant wouldn't take responsibility. And today, Google Food Ordering no longer exists. "A managed marketplace in the physical world is the most durable thing. It is not a piece of software."

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THE VATICAN IS USING AI TO TRANSLATE MASS Starting next week, Mass at St. Peter’s Basilica will be translated into 60 languages using an AI system called “Lara.” Real time. On your phone. Visitors scan a QR code and receive live audio and text translations during the service. No app. For centuries, the Church relied on Latin to unify worship across borders. Now the subtitles update in Korean, Swahili, Portuguese, English, and dozens more. The Vatican says the system is designed to reduce AI “hallucinations.” That is quite a phrase in a cathedral. The rollout comes even as the Pope has warned that artificial intelligence can threaten human dignity and labor.

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McDonald's is now rolling out major changes to win back customers - There will be new menu items, including some with hand-breaded chicken - New larger drive-thru windows - Play area updates - Testing an AI system for taking drive-thru orders Anything but lowering prices and removing the massive amount of chemicals they use in their foods Just since 2019 McDonald’s prices have risen about 40% on average across menu items A McChicken was $1.29, it’s now $3.89 that’s a +200%+ increase

McDonald's is now rolling out major changes to win back customers - There will be new menu items, including some with hand-breaded chicken - New larger drive-thru windows - Play area updates - Testing an AI system for taking drive-thru orders Anything but lowering prices and removing the massive amount of chemicals they use in their foods Just since 2019 McDonald’s prices have risen about 40% on average across menu items A McChicken was $1.29, it’s now $3.89 that’s a +200%+ increase

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This is a great hack for AI drive thrus like Wendy’s When you pull up and the screen starts talking to you with artificial intelligence, you ask for 10,000 water cups The AI prompt will end and a real person will start speaking to take your order This works because current AI drive-thru systems like Wendy’s, Taco Bell, McDonald and more have built-in limitations and safety fallbacks The AI is trained to handle normal orders efficiently. An absurdly large request like 10,000 of anything exceeds reasonable thresholds for inventory checks and pricing calculations The system detects it as low-confidence and escalates to a human to avoid errors

This is a great hack for AI drive thrus like Wendy’s When you pull up and the screen starts talking to you with artificial intelligence, you ask for 10,000 water cups The AI prompt will end and a real person will start speaking to take your order This works because current AI drive-thru systems like Wendy’s, Taco Bell, McDonald and more have built-in limitations and safety fallbacks The AI is trained to handle normal orders efficiently. An absurdly large request like 10,000 of anything exceeds reasonable thresholds for inventory checks and pricing calculations The system detects it as low-confidence and escalates to a human to avoid errors

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In 2024, Chick-fil-A had sales of $23B, up 20x since 2000. It is the 3rd largest food chain by sales in USA after Starbucks ($36B) and McDonald’s ($26B). CFA did this on only ~3k locations, much less than Starbucks (~38k) or McDonald’s (~40k). The chain averages $9.4m per non-mall store, which dwarfs McDonald’s at $4m per non-mall store. One key is CFA’s drive-thru game, which has highest customer satisfaction among restaurant chains (Wendy’s was worst). The numbers on its drive-thru are interesting: ▫️It has the longest average wait time (8 minutes and 29 seconds) ▫️The wait time is because CFA is so damn popular and has the most average cars in line (4.74 cars) ▫️BUT, the actual time per car once it orders is the shortest of all chains (1 minute 47 seconds) ▫️CFA has a very low error rate on orders (helped by simplified menu), means even less delays per order The wildest CFA drive-thru experience is this elevated test restaurant in Atlanta. It has 4 lanes and no customer sit down area. All food cooked on 2nd floor and conveyor belted down to customers. This is what peak deep-fried breaded chicken breast performance looks like. *** Sales: Drive-thru details:

In 2024, Chick-fil-A had sales of $23B, up 20x since 2000. It is the 3rd largest food chain by sales in USA after Starbucks ($36B) and McDonald’s ($26B). CFA did this on only ~3k locations, much less than Starbucks (~38k) or McDonald’s (~40k). The chain averages $9.4m per non-mall store, which dwarfs McDonald’s at $4m per non-mall store. One key is CFA’s drive-thru game, which has highest customer satisfaction among restaurant chains (Wendy’s was worst). The numbers on its drive-thru are interesting: ▫️It has the longest average wait time (8 minutes and 29 seconds) ▫️The wait time is because CFA is so damn popular and has the most average cars in line (4.74 cars) ▫️BUT, the actual time per car once it orders is the shortest of all chains (1 minute 47 seconds) ▫️CFA has a very low error rate on orders (helped by simplified menu), means even less delays per order The wildest CFA drive-thru experience is this elevated test restaurant in Atlanta. It has 4 lanes and no customer sit down area. All food cooked on 2nd floor and conveyor belted down to customers. This is what peak deep-fried breaded chicken breast performance looks like. *** Sales: Drive-thru details:

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This woman took “I’m lovin’ it” a little too seriously. Apparently the customer thought the meal came with “extra fries and a fight.” McDonald’s sells Happy Meals, not Angry Combos. A normal shift at McDonald’s suddenly turned chaotic when a frustrated customer decided the drive-thru argument wasn’t enough. Instead of waiting or asking for a refund, the customer walked behind the counter, crossed into the employee area, and attacked the manager, knocking them to the ground. Workers and customers nearby were stunned as the confrontation unfolded. Staff rushed to pull the customer away while others called for help. What started as a simple fast-food complaint instantly turned into a situation that could lead to serious charges for assault and trespassing. All of this… over a fast-food order. At what point does a complaint about food become crossing the line into a crime? Should restaurants immediately ban customers who go behind the counter like this? If someone attacks a worker over fast food, should they face jail time or just a permanent ban?

This woman took “I’m lovin’ it” a little too seriously. Apparently the customer thought the meal came with “extra fries and a fight.” McDonald’s sells Happy Meals, not Angry Combos. A normal shift at McDonald’s suddenly turned chaotic when a frustrated customer decided the drive-thru argument wasn’t enough. Instead of waiting or asking for a refund, the customer walked behind the counter, crossed into the employee area, and attacked the manager, knocking them to the ground. Workers and customers nearby were stunned as the confrontation unfolded. Staff rushed to pull the customer away while others called for help. What started as a simple fast-food complaint instantly turned into a situation that could lead to serious charges for assault and trespassing. All of this… over a fast-food order. At what point does a complaint about food become crossing the line into a crime? Should restaurants immediately ban customers who go behind the counter like this? If someone attacks a worker over fast food, should they face jail time or just a permanent ban?

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This seafood boil restaurant has had too many instances of dining and dashing. It is now their policy that the customer pays first right after ordering. Now the new scam for people there is that they eat some of their food, but they complain that the food was bad so they can try to get a refund. Seems like this location can never win, if it’s not one scam it’s another. Even though nobody else has complained that the food was spoiled, should they just refund her anyways?

This seafood boil restaurant has had too many instances of dining and dashing. It is now their policy that the customer pays first right after ordering. Now the new scam for people there is that they eat some of their food, but they complain that the food was bad so they can try to get a refund. Seems like this location can never win, if it’s not one scam it’s another. Even though nobody else has complained that the food was spoiled, should they just refund her anyways?

SonnyBoy🇺🇸

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If you go out to pickup food at a drive through like McDonald’s or any other fast food location, is it appropriate to have to tip the person who hands you your food? Tipping is usually appropriate at a sit down restaurant where a server waits on you. I’ve even seen people tip at coffee shops for the baristas making your custom coffee orders. But to tip at a fast food window seems inappropriate, the workers aren’t making server wages. So why would it be appropriate to tip your barista but not tip the people making your food at a drive through window or is it not appropriate at all?

If you go out to pickup food at a drive through like McDonald’s or any other fast food location, is it appropriate to have to tip the person who hands you your food? Tipping is usually appropriate at a sit down restaurant where a server waits on you. I’ve even seen people tip at coffee shops for the baristas making your custom coffee orders. But to tip at a fast food window seems inappropriate, the workers aren’t making server wages. So why would it be appropriate to tip your barista but not tip the people making your food at a drive through window or is it not appropriate at all?

SonnyBoy🇺🇸

22,564 Aufrufe • vor 5 Monaten