FULL VIDEO: Southwest Airlines’s CEO Bob Jordan released a video statement. “Please hear I am truly sorry”. Latest on the CEO’s meeting with the U.S. Department of Transportation on FOX 4 NEWS at 9 & 10 #SouthwestAirlines

@SouthwestAir @USDOT @FOX4 Bruh

@SouthwestAir @USDOT @FOX4 What was his bonus this year? Maybe they can use that to upgrade their scheduling software which was the main issue.

@SouthwestAir @USDOT @FOX4 Here's the closed caption

@SouthwestAir @USDOT @FOX4 He needs to apologize for the 1600 dollars I had to spend to get home. But oh yes I got a 152 dollar credit with their airline. Southwest rebooked a flight fraudulently and had I known I could have gotten a cheaper flight for 850 bucks. A class action lawsuit needs to be filed

@SouthwestAir @USDOT @FOX4 If he is not saying “I am setting aside my full $9.1M per year salary aside to split amongst each customer who had their flight cancelled.”, then he should say nothing.

@SouthwestAir @USDOT @FOX4 It’s happened 3x in the last 14 months. This is just the worst and most visible of the three. It will happen again in the next year. No changes will have been made. They will screw people over again. They will force an apology again.

@SouthwestAir @USDOT @FOX4 So no mention of the fact that the whole reason this happened to them and not the other airlines is the archaic system they use that belongs in 1993?

@SouthwestAir @USDOT @FOX4 “Please hear that I am truly… as there's a drive into deep left field by Castellanos and that'll be a home run. And so that'll make it a 4-0 ballgame.”

@SouthwestAir @USDOT @FOX4 My 81 yr old father was stranded for 3 days - saying sorry doesn’t nearly make it right sir 🤬

@cnote_vegas @SouthwestAir @USDOT @FOX4 Fire him. He knew this could be an issue and did nothing about it. When pilots and crew had 23+ hour wait times to inform this “system” of where they were, it’s beyond an apology.