>calls, email, slack, linkedin, all ingested >a live structured picture of every customer >readable and writable via api, mcp and cli >agents do the pipeline work on top of it that's a crm built for agents rather than a crm with agents added on

CLI access is a small detail that says a lot about who this is for

starting from the data layer instead of the UI is the correct order

"built for agents rather than agents added on" is the distinction the whole category needs

the pipeline work being done on top instead of by hand is the whole promise

@killua_locked the structured live picture is the hard part, everything else follows from it

readable AND writable is what makes it a system instead of a dashboard

nobody believes their CRM because nobody wants to maintain it, this fixes the cause

this is what crm should have looked like from the start

CRM 终于不是给 agent 打补丁了

if calls, email, slack, and linkedin all become writable customer state, how do you stop a mistaken agent inference from becoming permanent history?

the agent actually doing the work is the interesting part