Has your train been delayed by 15 minutes or more? Here is a step-by-step guide on how to claim for Delay Repay🎟️ Make your claim today:

What about you announcing line upgrades with delays and cancellations after I'd bought tickets and then refusing to refund unless I buy a ticket for a later date? The person I was going to meet won't be there on a later date. Any excuse not to pay out.

Hi @TPExpressTrains my 80yr old mother in law tried your online process and tbh the user experience is appalling. I’m now trying to help her claim and we are stuck in the 7the circle of internet hell. Please advise an alternative way to claim.

Hello, please send a DM to @TPEassist and we can help advise with your claim.^JM

What about paying for first class and getting no catering ? my claim is weeks old, lost emails , very poor service.. i wont be stepping on a transpennine train any more

Trapped in a bloody train 1 minute outside of waverly fir 60 minutes. Nobody tellknvbux what thd hell is going on. Somebody smash a window so we can go get on a bus damn you

Hello. Which train are you on? The line is currently blocked due to a suspected broken track. I just posted an update on this here: ^Mariel

Interestingly I don’t know.. as in recent weeks you seem to have stopped announcing delays on the train. Is there a reason for this?

Hello Matt, I haven't heard anything about this, is there a particular service you are referring to? ^Kim