Here are a few steps to take in case you run into problems navigating the implementation of our new 2 Factor authentication process using the Google Authenticator App. #JNLive #onlinebanking #JNCares

This new system is still not accepting foreign phone numbers, I have been locked out of my account for four days now. It is very urgent that you address this issue as I now have very overdue bills.

Good Day. Thank you for sharing your comments. Some of our overseas members are now on JN Live, however, the concerns brought to our attention are being investigated.

Your customer service is poor!! I tried calling and no answer or call back!! I have my bills to pay.

Good day, thank you for reaching out to us. Please send us a DM with further details so we may assist.

I have been reaching out from Sunday morning and my issue has not yet been resolved. I emailed and called several times because I wanted to pay my bills on time.

Good Day. We assure you that we are working assiduously to ensure all our valued members are back onto the platform.

Sunday until now I can't access my account because of your fault.

Good morning. We sincerely apologise for the inconveniences. Our team is working to rectify all profiles. So far, many of our members have regained access.

Over a week now and I still can't access my account!! My bill are due and I will have to pay late payment fee.

Good morning. Thank you for reaching out to us. We have sent you a direct message with an update.

While planning to update your security system, did you consider the catastrophic impact that it could have on people's lives if it fails. I have been trying to access my account for 4 days in a row with no success! This is absolutely ridiculous!

Good Day. We appreciate your feedback on the situation. Our Digital Team had considered the possibilities and planned. Many of these were addressed. Notwithstanding, there are some unique situations that are realised after implementation. We are working to have these resolved.

This upgrade is poor and impractical for a large portion of the populace. Was any user testing done? Some updates do not make practical sense. For instance- why update password when the password format is the same as before? Smh- making a bad system worse

Good Day. Thank you for your views.We value your feedback. Yes, the implementation was tested. Notwithstanding some members' situation would have needed a further investigation.

Stop with this nonsense you have made a error just admit it this method wasn’t tried and tested of course it will work for the staff but the general population no you should have selected customers from overseas to assist with a trial then you could have dealt with the problem

Good Day. Thank you for your feedback. We have tested the newly upgraded system. Nevertheless, we are now working with individuals who have expressed concerns that needed further troubleshooting.

Shouldn't 2 factor authentication be an option!? Why forced this on the customer.

Good afternoon. Thank you for contacting JN Bank. This update was put in place to increase the safety and security of our members' online information. You may send us a direct message with any concerns, for us to assist.

JN, I have tried entering my last 4 digits, but no code has been received. I’ve tried calling customer service for several days, and no answer. I have sent an email, and no response. What is there left to do resolve this issue asap?

Good day, thank you for reaching out to us. We are sorry to learn, please send us a DM with further details so we may assist accordingly.

I have sent you a DM

We have responded accordingly.

How can I visit the branch to update my phone!! Something like this should be possible online!!!