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"I do not think a chatbot is the right interface for travel or e-commerce." - Brian Chesky "I think the future is not apps. The future is agents, but I don't think they're going to be text-forward. I think they're going to be really rich user interfaces." "Imagine using... show more
35 条评论
@bchesky Brian has been talking about the importance of visual/multimodal interfaces for consumer AI since the early days of ChatGPT. It’s been a durable PoV, and a good one. I find the takes on X signaling the death of consumer UI to be exaggerated and lacking in principled thinking.
, I think you got this one wrong. The interface doesn’t matter when everything is working. What matters is what happens when something goes wrong. When my Airbnb booking was cancelled a few hours before my trip, the UI was the least of my concerns. I didn’t care whether the solution came through a chatbot, a rich interface, or a phone call. I just needed my problem solved. Instead, human customer support couldn’t help me at all. At that moment, I would have gladly talked to AI if it meant getting a faster, smarter, and more empathetic resolution. When customers are in crisis, they don’t care about the interface. They care about one thing: does the system solve their problem? and it did not for me.
@bchesky i don’t think chatbots are the right interface at all. for internal intentions, chat and voice are just transitional interfaces between human thought and AI. eventually, systems will recognize intention directly from our thoughts.
@TonyLStewart @bchesky This literally just blew my mind and a ton of stuff just clicked for me @bchesky
Brian is thinking like the industrial designer he is. I heard a founder say "our TAM is everyone!" Ok bro, you got a plan for your app to help only those that can read braille? Exactly, need to think of richer "UIs", BCIs, audio-visual, gamified etc. This is what makes agentic AI super interesting - people can use it to custom build their personalized UIs
@bchesky This is why I'm super excited about the "Nearly Headless Web" :
@bchesky we kept assuming users would warm up to the chat interface over time. they didn't. switched to a more friendly UI and saw behavior change overnight
@bchesky Brb buying more $ABNB
I think the future is headless. The most important part would be to build connectors that works best for agents. Agents will generate personalized UI depending on your preferences and use cases. That’s why we are building Jinko. An MCP/CLI to let your agent search and book flights/hotels. Got try it yourself :
I think you’re right — but for Airbnb, the next move feels like a mood-board social experience inside the app, paired with a full-time text/call travel agent. My wife scrolls Zillow and Airbnb the way people scroll Pinterest, but the interfaces are still built mainly around closing the booking. Lean into the browsing, dreaming, collecting, sharing side of it. Then pair that with the premium feeling everyone secretly wants: “I have a personal travel agent who knows me.” Combining both would be a huge vibe.
@bchesky this is why is the goat
@bchesky Weeks of debate on vacation spots. Eventually, I gave my wife 20 mins. She set a timer, used GPT. Criteria: safe,fun, affordable, Adults only, good food, pool, vibes. 3 spots came back. She picked 1. We had a Blast. LLMs still deliver when you know how to ask the right questions.
@bchesky i do in fact want this quite badly
@bchesky Totally. Imagine opening the Amazon app and seeing a chat box? Terrible.
@bchesky Chesky's right that text-only agents hit walls in commerce. What he misses: LLMs can generate **dynamic** visual UIs per task. The 'unique interface' problem is solvable.
@bchesky so true! chat is a terrible control plane for serious work. when money/code/customers come into picture, i want UI, state, approvals, logs, and undo
@bchesky bullish on rich ux
@bchesky Just need one screen to connect to your agents. They all feed their data in and it can be any visual you want. But who will be the front door to your agents? That is the real value
@bchesky The new UX is AX + UAX
@bchesky Generative UI with multi-modal inputs and outputs. Inputs - interaction (touch/click), text, voice, camera, screen-share Outputs - interactive UI, text, voice, image, video
@bchesky The eBay mobile app vs web experience proves this point. Their app UI is garbage for power sellers - I end up using desktop browser on mobile just to get basic functionality that should work seamlessly in a native interface.
@bchesky Why do people listen to this moron.
@bchesky OG
@bchesky This is exactly what we are building at - coming out of stealth in a few days. If you see this, you’re early!
@bchesky Early adopters and the hyper curious have figured out the chatbot ux to do incredible things but for the general consumer - that won’t work. There’s also incredible differentiation to be had with rich user interfaces powered by agents
@bchesky Comparison right now. Chat GPT vs AirBnB. Looking for a place in Warsaw, Poland. Text vs Human-Designed Interface.
@bchesky @bchesky My team and I have built the future of e-commerce you described in this video. Agentic, voice powered, rich UI, handles cart objection and does lots more. I would love to share more. The future is here now and not so distant as you might think. Would love your thoughts
@bchesky Those who know, have done very well. The secret sauce to being successful with LLMs in business is that your user should have 0 clue they’re being used at all
@bchesky Duh??? The women aka the people who shop are like 😂 duh
@bchesky Yep, just say it, and the AI agent will organize your entire trip the way you’d love it. ✅ 👇
@bchesky Thats why i’m building sams, a visual agentic framework for MANAGING AI AGENTS!
@bchesky I think the future is apps with agents that can talk with personal agents if you want.
@bchesky banco
@bchesky i guess it should be as simple as texting or phoning a friend over iMessage / Facetime. i actually believe a future without screens is quite likely as well
@bchesky @paulg @Apple @MaterialDesign @Adobe @Bess @SfHtml5 @GoogleDesign we are in the #ArpaNet #BBS era of the #AIAge when will the #MaterialDesign , @Youtube #DesignIs , #AppleHumanInterface Guidelines 4 #AIUI
![Airbnb's Brian Chesky says there's still a massive opportunity in consumer AI, if only because almost every AI company is an enterprise/ coding company. "Almost every AI company is an enterprise company. The last stat I said on TBPN, like three months ago — and the stats haven't changed — was 175 companies in a YC batch, and 16 were consumer." "That trend hasn't changed. Almost everyone's going into coding and enterprise." "But the consumer [AI] experience hasn't fundamentally changed that much beyond a chatbot. I think the consumer is a massive opportunity for AI. I think it's going to need to be a richer user interface." "AI today is text, photos, and buttons. And some videos. And I think there's a breakthrough visual paradigm that could be much more immersive. With the new image and video models, you could do something so much more immersive."](https://image.24vids.com/tw-2052884177260044477/amplify_video_thumb/2052884014139400192/img/24LLkbJvINO5OqGc.jpg)
!["Enterprise makes a lot of sense until everyone does enterprise." Brian Chesky says we're going to see a massive revolution from enterprise to consumer AI in the next two years: "I saw a tweet recently that like 60 new neolabs are being formed. I've met a number of these researchers. A lot of them are interested in doing the same things." "Everyone's saying that consumer's hard. But you know what's also hard? Competing with 10 other companies in enterprise doing your idea too. That's also hard." "We're about to enter this new era where suddenly going beyond text is possible. I think you're going to even be able to see real-time AI-generated interfaces in the next year or two." "My prediction is, this has been the era of enterprise. Even [with] ChatGPT's breakout success, I would predict that most of their revenue is going to be going to Codex. And I think in the next two years, you're going to see a massive revolution in consumer." "We're going to try to do our part. I'm not sure Airbnb will be the company to blaze the trail. But I think someone has to. In another era, it would have been Apple. The Steve Jobs-era Apple would have done that."](https://image.24vids.com/tw-2052874292652802329/amplify_video_thumb/2052873947721732096/img/Ul0oD4jIlhYl0NoN.jpg)
![Puck's Dylan Byers says AI has become a priority for Hollywood, with every major studio exploring how to integrate it into production. "Every studio, even A24, is thinking, 'How do we incorporate AI into what we are doing?'" "The signal that those creators sent with films like Obsession and others is that [using AI in filmmaking] can be done and it can be successful. Does it mean that every human is going away? No. I think that most folks will find ways to incorporate [AI] in ways that do not significantly degrade the value of the content that they're making." "But I think the sky's the limit. Those examples have shown that this can be done and that there is more opportunity here than the folks who are clutching to Hollywood's past have realized."](https://image.24vids.com/tw-2077191982074749018/amplify_video_thumb/2077191919730561024/img/0nW795Vh6JcdcqbS.jpg)
