I had a horrible experience with Robotaxi, and unfortunately, support wasn’t able to help. My destination was only 2.3 miles from my pickup location, yet the Robotaxi estimated it would take 1 hour and 6 minutes to get there. I couldn’t believe it, so I called support. They assured... me it was a bug, and shortly afterward, the estimate dropped to 16 minutes but the actual route never changed. About two minutes later, the estimated arrival time jumped back up to 57 minutes. I called support again, and the representative confirmed that he was seeing the same 57-minute estimate on his end. I asked if he could reroute the vehicle, but he told me he couldn’t and suggested that I leave a review. The rest of the conversation was recorded, so have a listen. Ultimately, we had to change our destination, get out of the Robotaxi, and call an Uber to get where we were originally trying to go. For a 2.3-mile trip, this was an incredibly frustrating experience especially when support had no way to correct what was clearly a routing problem. I’m asking everyone to share my story. I didn’t even get a refund. Elon Musk Ashok Elluswamy Robotaxi Tesla AIshow more

Thank you for the feedback We provided a refund for this ride earlier today and will continue to improve the rider experience at every level

For those asking. It was a 14min ride with uber and uber had to go 3x times the distance.

I can’t believe the tone of this complaint. You are beta testing a service. You should assume from the start that something will go wrong.

Oh no, cutting edge technology that was science fiction just 50 years ago hasn't achieved perfection yet. Oh, the horror!

Dude, there’s literally a button on the screen you’re filming that says “Pull over”. Tap it. Get out.

Sorry to hear about this Reggie. Fortunately you speaking up and posting about this will help improve the service. Thank you!

Tesla routing is so bad…

@JCChristopher That’s frustrating. They have to fix their Nav as top priority at this point. Right thing for Tesla is to refund and issue future ride credits.

It’s real. In Austin it goes all the way down to east Austin to go to a road that goes over the Red line tracks. It didn’t used to do this, but after a Waymo got stuck on a track around March they started doing this.

Tesla needs a new map provider. This one sucks.

Hold on, that’s the same ride?? .. posted 3 hours apart..

It’s not. You can tell by the time, destination, and map. Just zoom in.

Ok cool ...

So lame that @robotaxi support asks for us to leave a review/feedback rather than collecting it themselves.

Your comment section didn't disappoint. "..It's your fault.." "..Pull over.." "..Jump out.." "..it's new.." The car should find an efficient route and drive you 2.3mi. That's the entire purpose. If it doesn't do that it is a *complete* failure. I can't wait for Robotaxi to work. I haven't driven my Tesla since 2024. I'm thankful Tesla is pushing the boundaries and puts the tech in our hands. It's okay to admit the Robotaxi is shit, when it's shit. Some of my rides worked out great. Some were a disaster or total failures. Don't need to make excuses for it. If I care about getting somewhere reliably, it's not the correct service to use right now. Hopefully it is some day... Tesla fanatics are crazy...

@JCChristopher The nav is so cooked. My fsd always wants to take alleys and messes up on nav

Aside from the awful functionality and experience... what kind of customer service is that? The guy can barely speak english, doesn't seem concerned at all and does nothing to help the situation. Looks like a cheap, off-shore, call centre in Nigeria with no proper training.

No shit, they are still pretty much in testing stages. Of course they going to have problems. This is the point so they can fix bugs.

Reggie is complaining like it’s 2040 and self-driving taxis are the norm and should never fail.

“I’m sharing my story of brand new tech not working. Even though customer support was very responsive, I’m still bitching on the internet” Cool story dude

What concerns me about this besides the obvious horrible nav that’s plagued Tesla for too long is 1. Support not being able to reroute you and 2. Having you leave a review as to notify the team. There was another situation posted on here where they said the same thing.

Well that's not good. I would have probably let it play out (if you had more time) to see if it would have corrected itself. This type of thing can not be allowed to happen especially after running a service in Austin for a year+.

If you had stayed in the vehicle maybe it would have only actually taken 16 min? In other words: Was it just the estimating that was off (like Windows file copy dialog) but the touting was actually fine?

How long did the Uber take?

I love my tesla and fsd but the navigation is just not good

Heard you speak for .08 seconds and closed the video.

@ValueAnalyst1 lol

Did you try turning it off and turning it back on again?

Maybe people will finally understand why @robotaxi roll out is going slow. Let's see if the @cybercab will fix some of these issues. Safety is critical. Experience is what sells.

@GrumpyTesla_ Worth taking a look at this @Tesla_AI

@JCChristopher I had a crazy experience in SF with waymo and they couldn’t care less, asked to also leave a review (no one followed up), and I did not even receive a refund either

I wish Tesla would ditch their nav and just use Google Maps. @tesla @elonmusk

Call for a taxi, change your destination to accommodate the taxi, take an additional taxi to get where you really want to go, useless support, no refund. Sounds like a winning company, they found the dumbest customers on earth. I am buying their stocks

@JCChristopher I’m sorry this happened to you and I hope the Tesla can fix this issue

Robotaxi: no left turns available, because Elon’s “fsd” isn’t safe 👍 😂 #tesla #fsd #fanboys