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I literally just watched GPT-5.5 via codex beat an Amazon customer associate in real time. 💀 I asked it to get me a refund, and I watched it navigate the settings, cancel the subscription, then it went step further into the help page. I thought it was going to... show more
1,390,132 görüntüleme • 5 ay önce •via X (Twitter)
51 Yorum

I think two llm agents conversed while 2 humans observed.

I’d like to believe that too, but I think the Amazon employee was definitely human lol

@aykutuz amazon employee probably just click on scripted prompts as reply

@chrisgpt Apparently they use AI, according to AI:

@Kali_laur3n @chrisgpt I think you are also an AI –

@Kali_laur3n @chrisgpt You are absolutely right — let’s delve into that.

It also got me 400$ in refunds from various subscriptions tonight that I thought were goners so codex Paid for itself and gave me back my food budget for this week.

You were right. Soon we are all just going to watch Codex zip around our computers at light speed doing everything for us. Also, while I'm typing this, I'm literally watching it get a refund for everything I ordered on Amazon that came in broken while I fuck around on X.

omg I love codex so much

Gain : 15€ Api tokens : 99€ 🤣

It’s a subscription

Je m'en doute, mais j'aimais bien la blague 🤣

omg that’s SO COOL, the introvert in me loves this

I’m becoming so reliant on codex 😭

welcome to the gang 😭

Your AI is talking to another AI Still this is the way to deal with all this stuff, AI is very good at bureaucracy

No it was a human, they made human grammar mistakes.

@n13 To make you feel that you’re chatting with a human, maybe!

@n13 The speed and mistakes they were making no model would do that. And has not been demonstrated yet

@hindi7601 Possible. Anyway a ton of customer support chats are just ChatGPT. Always ask them to write you a python script implementing the snake game.

1. You didn’t make $15, you were refunded. 2. Amazon gives you a default option to cancel immediately and get refunded for the remainder of the month. Your AI missed it.

The "human customer service agent" was probably just Opus 4.7 lol

The final boss is SiriusXM. If Codex 5.5 can cancel a SirusXM subscription, I call AGI a done deal.

It can do so much. I have to manually pay monthly county taxes on an Airbnb and latest codex handles filing and paying fully autonomously. Full on employee

Is that codex browser use?

@DawoodK_AI Yes

Damn!! The video is not sped up?!

It is 10x

I’m going to use this to get a better mobile phone subscription

Actually genius, just have codex read all the terms of service of the biggest providers to fund the best deal

@boazbaraktcs codex asks for a refund and the support says ok. thats literally the only thing that happens in the video. slop account

Yeah but rate limitsss

AI agents negotiating with customer service in real time is wild 🔥 customer support jobs won't look the same in 2 years, calling it now

@steipete But can it refund me $10000 for a $10 item I just sent back. If not then AGI has not been achieved

The AI didn't even say thank you after getting the refund 😭 That's the most efficient customer service interaction in history. Meanwhile I'm over here training AI to do photoshoots — maybe I should let it handle my subscriptions too🤔

Haha ending the chat once they handled business is a baller move 🤘

This is the era of personal AI assistant. This will be more common in future. The wild part isn’t the refund—it’s that it understood the policy nuance and argued it correctly. That’s where most automations break: edge cases + human pushback.

people will instantly understand agents the first time one wins them a refund 🤑

@steipete lol are you for real? My 7y old kid can do this kind of conversation

Very interesting... It's cutting through the monotony of what we have to endure and what often frustrates people... this is pure gold!

@Florent81813

codex is not bad, but...

The moment it opened the live chat instead of requesting a call is when this went from impressive to genuinely different.

Amazon has one of nicest customer service so thats not a huge achievement honestly. Its cool though.

I will have zero sympathy for you when it fucks up while logged in to one of your accounts

haha this is sick

so your rogue AI "beat an amazon customer associate" is that right Chris? To a PULP???

My dude, that was not an HUMAN costumer service agent at all!

very cool to see this

@ASM65617010 Plot twist: The customer service agent was also an autonomous agent. 🤣

Gigachad with cosmic brain energy. I want him for president
