"If you cannot speak blanket, you cannot have it." Hong Kong-based airline, Cathay Pacific Airways Cathay Pacific, has come under fire after a passenger accuses flight attendants of ridiculing and refusing service to those unable to speak English, prompting an apology from the airline.

#UPDATE Cathay Pacific Airways on Tuesday suspended the cabin crew members after a Chinese netizen reported alleged discrimination against non-English-speaking passengers on flight CX987. @cathaypacific said it has started an immediate internal investigation and the findings will be disclosed within three days.

#UPDATE Hong Kong Chief Executive John Lee Ka-chiu on Wednesday expresses deep sadness over the @cathaypacific incident, highlighting the negative impact on #HongKong's image and calling for an internal review to improve service quality and prevent similar events. #cathaypacific #李家超 #国泰航空

#UPDATE Cathay Pacific Airlines issued a statement on Thursday debunking the authenticity of an alleged English-language internal communication from one of its aviation services directors circulating online, stating the information as forged and false, and the company reserves the right to pursue legal action against those responsible for its creation and dissemination. #CathayPacific #CathayPacificAirways #国泰航空 #國泰航空 #Discrimination

#UPDATE Cathay Pacific on Thursday firmly stated that the company "does not condone, support or agree with" the flight attendants union's standpoint, adding that the union did not represent the company. The flight attendant union had expressed concerns about low morale among cabin crew, attributing it to the cutbacks and stating that "nothing comes from nothing." #CathayPacific #CathayPacificAirways #国泰航空 #國泰航空

@cathaypacific That's hilarious because the flight attendants' English isn't top tier either. It's like the pot making fun of the kettle.

@cathaypacific 该死的香港人 华人的悲哀

@cathaypacific 这两个单词carpet vs blanket的确有会被用错，或许只是空姐单纯在开玩笑，恶意程度也许没有我们想的严重，但是判断是否有无恶意的权利在顾客手中。即便他们认为自己的说笑并无十足的恶意也，也的确应该受到批评，因为作为服务行业，避免任何误会也是职业准则之一。

@cathaypacific @cathaypacific has no official response yet

@cathaypacific ブランケット航空