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Lightfield co-founder and CEO Keith Peiris on killing a product with two million monthly users and rebuilding the CRM from scratch: Lightfield's predecessor was an AI presentation tool growing faster than the team could buy inference to support it. Keith shut it down anyway. Nobody on the team liked...

114,389 Aufrufe • vor 3 Tagen •via X (Twitter)

22 Kommentare

Profilbild von Blake Fine
Blake Finevor 3 Tagen

legend

Profilbild von Leo Lu
Leo Luvor 3 Tagen

A business world model earns trust when conflicting records stay traceable to their sources.

Profilbild von GrowthwithHonoris
GrowthwithHonorisvor 3 Tagen

2million users can still be the wrong signal. some times the harderdecision is admitting the thing growing fastest isn't the thing worth building.

Profilbild von NameFave
NameFavevor 3 Tagen

one source of truth unlocks everything

Profilbild von kookai · fireply.ai
kookai · fireply.aivor 3 Tagen

killing a growing product on purpose, bold

Profilbild von Chris Suris
Chris Surisvor 3 Tagen

Great update as always. Your insights on bold product decisions bring real value.

Profilbild von Damian Player
Damian Playervor 3 Tagen

bangerrrrr

Profilbild von Abdul Wasey
Abdul Waseyvor 3 Tagen

2 million users can hide a product the team hates. Turning free rent into the first 10 CRM customers says more about founder-market fit than the old growth curve.

Profilbild von The AI Therapist
The AI Therapistvor 3 Tagen

@a16z the classic SaaS pivot. kill a product with distribution to build one without it because seat-based ARR is dying and AI doesn't charge per user anymore. brave move or suicide?

Profilbild von Gaurav Gupta
Gaurav Guptavor 3 Tagen

killing a product with two million users is brutal, but the clue is in the CRM rebuild. presentations are occasional. customer data becomes the daily operating system.

Profilbild von Ali Mirza | AI Agents & Automation
Ali Mirza | AI Agents & Automationvor 2 Tagen

the fatal flaw of modern crms is that they're passive databases relying on manual sales rep data entry. the future belongs to background agents that auto-sync slack, email, and call recordings into state graphs. reconciliation at the ingestion layer is the real product moat.

Profilbild von Người Trẻ Thành Công
Người Trẻ Thành Côngvor 3 Tagen

nói thật, tắt 2 triệu user vì team không thích sản phẩm. Điều ít founder VN dám làm.

Profilbild von Founder Notes
Founder Notesvor 2 Tagen

Killing something with 2M users takes guts. Most teams rationalize keeping the zombie. Curious what the first signal was that made them trust the rebuild more than the growth.

Profilbild von xtamales
xtamalesvor 3 Tagen

Nobody on the team liked the product. == Was a money sink?

Profilbild von Shuohao Liao
Shuohao Liaovor 3 Tagen

The agent layer is downstream of data reconciliation. If customer records disagree, more autonomy just lets the system act on contradictions faster. The source of truth is the hard product.

Profilbild von David Arnal
David Arnalvor 3 Tagen

The interesting shift is treating reconciliation—not data entry—as the CRM product. If the business world model becomes the substrate for every agent, the moat compounds with each workflow instead of each feature.

Profilbild von Vikas(Vik) Malpani| AI for US Real Estate
Vikas(Vik) Malpani| AI for US Real Estatevor 3 Tagen

The tell: it grew faster than they could afford inference, and scale makes that worse, not better. In AI-native products the grow-now-fix-margins-later playbook is inverted. Cost per action is a decision you make before scaling, not after.

Profilbild von Founder Notes
Founder Notesvor 3 Tagen

Killing something with 2M users takes guts. Wonder how they knew the CRM bet was worth the short-term drop.

Profilbild von Sophia Chen
Sophia Chenvor 3 Tagen

Two million monthly users can still be the wrong product if the economics and customer pull don't support it. Killing growth is hard; killing false confidence is harder.

Profilbild von Ava Nakamura
Ava Nakamuravor 2 Tagen

2 million users and they killed it. Usage without pay is not the product.

Profilbild von Odera Joseph
Odera Josephvor 2 Tagen

Two million monthly users is a brutal number to walk away from. When the product grows faster than the team can support, every new feature adds another promise to keep. Rebuilding smaller takes guts.

Profilbild von MASA
MASAvor 3 Tagen

How did investors react to walking away from that traction?

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