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Logging multiple service requests for the same issue can delay response times. 🚫📑 Help us speed things up by submitting one request per incident. We're on it — no need to repeat it! 🙌 #OneRequestOneResponse

22,764 views • 1 year ago •via X (Twitter)

11 Comments

Brandon Kuhn's profile picture
Brandon Kuhn1 year ago

Request for a flooded road submitted on 8 APRIL, 9119653702. No action, no response, nada. When I called earlier this month, the call centre couldn't track my reference number. Maybe that's why I, and others, submit follow up requests.

City of Cape Town's profile picture
City of Cape Town1 year ago

Hello, we have followed up with the department and will provide feedback as we receive it.

Jeremy Rich's profile picture
Jeremy Rich1 year ago

It would be useful if your app/website a) used phone location services for the GPS location of a problem (it doesn’t on my phone) and b) show open service requests within x metres of that location. Many duplicates will surely be from different people?

Jeremy Rich's profile picture
Jeremy Rich1 year ago

But if there is an existing outstanding service request, you should be able to upvote it

Abonga's profile picture
Abonga1 year ago

So you City will only attend to this in my street in 31 days now how must we come out of our houses

City of Cape Town's profile picture
City of Cape Town1 year ago

Hello, any flooding emergencies should be reported to the City's Public Emergency Communication Centre by dialling 021 480 7700 from a cellphone or 107 from a landline.

Andrew N's profile picture
Andrew N1 year ago

Help us know something is being done by providing feedback.

Andrew N's profile picture
Andrew N1 year ago

No feed back => load another.

Glücklich Zug.'s profile picture
Glücklich Zug.1 year ago

You don't respond to some of the service requests whence the multiple service requests.

tariri kwari's profile picture
tariri kwari1 year ago

There is a water leakage at corner mountain road and laurensford in Somerset west three weeks now nothing is done

City of Cape Town's profile picture
City of Cape Town1 year ago

Good day, please provide us with your reference number and we will follow up.

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