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Logging multiple service requests for the same issue can delay response times. 🚫📑 Help us speed things up by submitting one request per incident. We're on it — no need to repeat it! 🙌 #OneRequestOneResponse

22,764 просмотров • 1 год назад •via X (Twitter)

Комментарии: 11

Фото профиля Brandon Kuhn
Brandon Kuhn1 год назад

Request for a flooded road submitted on 8 APRIL, 9119653702. No action, no response, nada. When I called earlier this month, the call centre couldn't track my reference number. Maybe that's why I, and others, submit follow up requests.

Фото профиля City of Cape Town
City of Cape Town1 год назад

Hello, we have followed up with the department and will provide feedback as we receive it.

Фото профиля Jeremy Rich
Jeremy Rich1 год назад

It would be useful if your app/website a) used phone location services for the GPS location of a problem (it doesn’t on my phone) and b) show open service requests within x metres of that location. Many duplicates will surely be from different people?

Фото профиля Jeremy Rich
Jeremy Rich1 год назад

But if there is an existing outstanding service request, you should be able to upvote it

Фото профиля Abonga
Abonga1 год назад

So you City will only attend to this in my street in 31 days now how must we come out of our houses

Фото профиля City of Cape Town
City of Cape Town1 год назад

Hello, any flooding emergencies should be reported to the City's Public Emergency Communication Centre by dialling 021 480 7700 from a cellphone or 107 from a landline.

Фото профиля Andrew N
Andrew N1 год назад

Help us know something is being done by providing feedback.

Фото профиля Andrew N
Andrew N1 год назад

No feed back => load another.

Фото профиля Glücklich Zug.
Glücklich Zug.1 год назад

You don't respond to some of the service requests whence the multiple service requests.

Фото профиля tariri kwari
tariri kwari1 год назад

There is a water leakage at corner mountain road and laurensford in Somerset west three weeks now nothing is done

Фото профиля City of Cape Town
City of Cape Town1 год назад

Good day, please provide us with your reference number and we will follow up.

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