“ Our biggest mistake was failing to communicate effectively with our users. Taking full responsibility for the lapse, we will fix everything and move forward with clarity. ” - Gaurav Dahake, CEO, BNS #Bitbns

You are still not communicating effectively Announce the date and process to withdraw crypto Do not say that first you sell crypto in my exchange at market prices which is the lowest and then get stuck withdrawing Inr

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Stop posting podcast videos as short Stories again and again and do act on what is said and customers have asked. Do not simply do stunt to get attention and emotional coverage,the cases against bitbns will increase now not decrease

@VNeerajaips @DGPPunjabPolice @CyberCrimePbInd @Cyberdost @PMOIndia @HMOIndia @CBIHeadquarters @dir_ed @INTERPOL_Cyber @FBI @CIA @blsanthosh @DrAMSinghvi @KapilSibal To The Superintendent of Police, Cybercrime Department, Punjab Subject: Request for FIR against Directors of BitBns Internet Pvt. Ltd (BitBns Exchange) for Illegally and forcibly Withholding and Retaining Virtual Digital Assets and INR of Millions of Indian Citizens Respected Sir, We, the aggrieved users, are submitting this urgent request for the registration of an FIR against BitBns Internet Pvt. Ltd., operating under the name BitBns Exchange, along with its directors, Gaurav Madhukar Dahake and Prashant Kumar Singh. This complaint addresses severe violations, including cybercrime, unauthorized withholding, and the illegal retention of our Virtual Digital Assets (VDAs) and INR, affecting millions of Indian citizens. Case Overview and Alleged Misconduct by BitBns Exchange: Investment and Trust in BitBns Exchange: Millions of users, including myself, invested in BitBns Exchange after fulfilling all KYC requirements, trusting the platform due to its assurances of secure custodial services. These assets are declared in our income tax returns, reflecting our compliance and trust in the legal framework. Assurances and Compliance Claims: BitBns Exchange and its directors have publicly claimed compliance with international standards such as the Markets in Crypto-Assets (MiCA) guidelines from the European Union, which emphasize transparency, user protection, and the right to self-custody. However, contrary to these assurances, users' requests for withdrawals are being arbitrarily denied without any reasonable explanation, contravening the fundamental principles of digital asset ownership where self-custody is paramount. Impact on Millions: This issue is not isolated to a few but impacts millions of Indian citizens whose assets are unlawfully withheld, causing significant financial distress, loss of trust in digital asset platforms, and a direct violation of their rights to control their property. The withholding of INR withdrawals without valid reasons further exacerbates the situation, pushing many into financial hardship. Legal Violations and Prayers for Relief: Breach of Trust and Economic Fraud: According to the Bharatiya Nyaya Sanhita Act, 2023, these actions by BitBns Exchange could be seen under Sections 61(2)(b) for economic fraud, 111(2)(b) for financial offenses and cybercrime, and Sections 316(2), 318(3), and 324(5) for breach of trust and cheating. Consumer Protections: We also demand an investigation under consumer protection laws for unauthorized withholding and for breaching user rights, which are now more critical than ever, given the G20's emphasis on digital asset regulations and consumer safety. MiCA Compliance: BitBns's actions are in direct violation of the spirit and letter of MiCA guidelines, which aim to protect users by ensuring they retain control over their assets, not the platforms holding these assets hostage. We implore your department to act swiftly by registering an FIR to investigate these grave injustices. The directors, Gaurav Madhukar Dahake and Prashant Kumar Singh, must be held accountable for these deceptive and fraudulent practices that have led to significant pain and suffering among millions of users. The essence of digital assets lies in self-custody, and by restricting access to these assets without consent or justification, BitBns Exchange not only violates legal and ethical norms but also undermines the trust in digital assets and blockchain technology. Immediate action will not only restore the rights of affected users but also set a precedent for how digital asset platforms should operate in India and align with international standards, particularly those set by G20 nations and the EU through MiCA. Thanking you. Yours Sincerely We the millions of Tax paying citizens of India

Still a very bad customer service n reply ...you aren't fixing anything

Just stop this nonsense and tell us when you are starting withdrawals

Short of withdrawal de do 2 lakh pending hai 1 saal se

When when when when when when when when when when when when when when when when when when When when when when when when when when when when when when when when when when when when When when when when when when when when when when when when when when..... Regards, Frustrated USER.

Why so much price difference as compared to other crypto exchange @gauravdahake @bitbns

Abey fraud….return my money…..enable withdrawal…..u should be arrested

Atleast you are not being an arrogant brat like @NischalShetty . I am a very old user of @bitbns, trading since 2017 and despite being blocked at your telegram channel still promoted you as a better exchange than waxirx(definitely not in terms of volume though). High hopes