Over the last year, we've made significant progress in embedding AI in our search, customer support, ad business and across our corporate workforce. The results are seriously starting to pay off - this video highlights a few concrete examples of how we use AI to improve our customer experience.... Personally very excited to see how this continues to compound over the coming months and years.show more

@ZeptoNow @aadit_palicha @v0hra Stop sending fake bot replies to close complaints. Your riders are direct eyewitnesses to your terrible quality checks. For Order NVOKJDDPM82881, the delivery partner saw the rotten ₹78 onions with his own eyes.

Subject: Re-activate ID GOP01-R1278 ​Dear Zepto, ​My ID (GOP01-R1278) was unfairly blocked for recording proof of harassment. I am innocent. ​Proof: ​Please check and unblock my account. ​Bijay Bhadur 9277382988

Very bad customer service at least try to solve cx problem than to just fake marketing very bad mc

I have made a significant progress in ai too if i dont receive a resolution im coming tommoro morning KVLKPNKH13335 @ZeptoNow @zeptocares

Ai is of no use if trust is broken sir Till today I was happy with .@ZeptoNow .@zeptocares Here my trust is broken for 2 coconuts worth 170 rs approx, your executives & ur packaging team broke it for ever I was happy with .@flipkartsupport .@Flipkart . My mistake I switched

Need Support For Order: JKHJSFBAP61119 Tumhare warehouse me chutiya gunde kaam karte hai kya? Har baar order me koi na koi item missing! Tumhari zepto company barbaad hoye. Meri badua hai.

Acha huva sab investor ne invest nhi kiya. Ek number ki chor company hai zepto. Defective product delivery kar ke replacement nhi dete fraud company. order I'd HPNNKSUAH02330. Received broken lights..

What is wrong with your company and tech bro, always sending near expiry items and when we want to report your chat bot just repeats itself. TK4B3A5B0BF5F haram ka nahi kamate hum tumhari tarah. You fraudster. @v0hra @aadit_palicha

Don’t order from zepto.. @zepto You guys are scammers

@jagograhakjago #WeightFraud #ZeptoScam

Just to keep you posted when you brag of using AI as a tool. Note that your social media team needs my order details and my phone number and didn't even bothered to see my tweets so far tagged to you.

Embedding AI into the application layer looks good on a slide, but how does it actually impact your unit economics? If the compute cost of these AI models exceeds the manual support savings, isn't this just 'AI-washing' for the investors?

Hi Mr vohra, @ZeptoNow Order NVOKJDDPM82881 delivered rotten onions. Order NVOKJDDPN44995 is missing the Coconut Cola. You can confirm these delivery details directly with your delivery partners. Refund my hard-earned money to my original payment source immediately.

Wow, that's exciting

Zepto should try vision based AI search for e.g. Red Tshirt with stripes pattern

Don't order with zepto very bad 😞 and rudely behaviour of customer service I think best option like @letsblinkit . Blinkit is better all of them

You progressed on fooling customer. You progressed on follno ethics. You progressed on downgrading your reputation. You progressed on creating new idea on how to scam .. One of them is caught today you product level shows 2kg weight and actual product weight is 1kg. See the video

No wonder customer support has gotten even more atrocious

@v0hra received spoiled sweet corn, so I refused the order and requested a fresh replacement. However, the delivery boy cancelled the order without my consent and behaved inappropriately. Please investigate the matter and provide a suitable resolution. Order ID: JKHJSDMEL91770

Pathetic customer service, delivered contaminated milk, no help, today delivered contaminated eggs @fssaiindia @aadit_palicha @jagograhakjago @PMOIndia #boycottzepto

This is how you respect women?

Garib ke 2 litre doodh ke paise mar ke khus ho gaya.

I ordered geysar from zepto and it doesn't have pipes ....open box delivery was mentioned but rider didn't wait and he was rushing and getting angry So he handed over the box and took otp and went When check the box geysar connections pipe is not even there

Kuch nhi sir ap bhi nhi sun rhe ho yha RCLM Or RSI apni manmaani se Riders ko preshaan kr rhe h Naam zepto ka kharab ho rha h Bisrakh Noida me thoda dard sun lo Ridero ka Noida Bisrakh NOD14

Marketing looks great, but your leadership blocks consumers who show the LAW. 🏛️ Why hide the 12-Feb Violation Order? Blocking me won't stop the Udaipur Court Case: 202601240790. 10,000+ people have seen the evidence! 📈 @ZeptoNow @zeptocares #ZeptoScam

Ordered items from Zepto an hour ago when it showed a 20minute delivery time. It’s now been 1 hour and 20 minutes, and I still haven’t received my order.The customer service team is useless. Better to order from Amazon, Flipkart, or Blinkit for better service and ontime delivery.

No cash on delivery! Pathetic AI chat bot who never connects to human agent! 20 rupees delivery or handling charges for new customers but free for old customers! Price discrepancy for same product! Zepto is a scammer company! Absolute shit!

Worst app. I only have bad experience with this company. Delivery partner, customer care executive, product quality and everything is bad and pathetic. Just wasted my 1 hour with customer care and delivery person still didn't receive product.