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(Re)Introducing Refund Control! Some background; on iOS, Apple approves every refund request unless you respond to the notification they send. RevenueCat responds for you, and for a long time one of the options was "always decline". We removed it. Declining every request regardless of the reason pushes users into... chargebacks, and Apple doesn't love that. Some of you were not happy about this. Refund Control is the version we should have shipped instead. Rather than one setting for every request, you write policies powered by Audiences. Prefer to decline for users who've been active for weeks. Approve for someone who bought by the app by accident and never used it. You decide! We match each request against your policies in order and send the answer to Apple or Google for you. If a refund goes through, entitlements are updated automatically. Find this feature in the Lifecycle section of your dashboard Demo below 👇show more

RevenueCat

41,026 subscribers

16,203 views • 1 month ago •via X (Twitter)

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14 Comments

Máté Kovács1 month ago

@elwatto Amazing! I wanted to implement exactly this on our backend and set the preference in RC, much easier this way!

Quentin1 month ago

Can you preview which policy a past refund would match before enabling it? With ordered rules, a broad audience could quietly catch requests meant for a more specific one.

Eric Rodriguez1 month ago

Launching a 7-day trial next month, and the policy I actually want is: approve if they never opened the app after the trial converted, decline if they've been using it daily. Can an Audience see in-app usage, or only purchase history?

Morgan1 month ago

can a policy look at how long they've been subscribed or only activity?

Akash1 month ago

Policy-powered refunds are a better fit than a universal decline toggle. The interesting metric is whether chargebacks drop without increasing support load.

austin blake (stuff todos+lists)1 month ago

🙌

Cornelius Mark1 month ago

Decline every refund and you train people to charge back. I would approve anyone who never finished the core job, and only fight refunds after a completed session.

ひらりたつや1 month ago

これは素晴らしい取り組みですね！返金管理の方法が変わると、業界全体に良い影響を与えそう。

Voxlessa1 month ago

Refund flows need plain language because frustration arrives before anyone reads the policy. Clarity is a feature when money is involved.

Adam Slyn1 month ago

the ‘active for weeks’ example feels tricky. someone might keep opening an app because it's broken, not because they got value from it. can support history factor into a refund policy?

ghosty1 month ago

great feature!

ナラサン1 month ago

なるほど、Appleの通知に対応しないとダメなんですね。わかりやすくて助かります！

MixRoute AI1 month ago

Great feature!

rusa1 month ago

refunds are the quiet ios tax: apple takes 30% up front and gives devs no say over the refund, so you eat the loss twice. good to finally see tooling.

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24,834 views • 8 months ago

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71,938 views • 2 years ago

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