Security confidence means staying one step ahead. Beyond Safety PIN and Emergency Lock, XtraCova gives you coverage of up to ₦5 million against unauthorized transfers. Just like Safety PIN, it only works after activation. Activate XtraCova in your OPay app today and stay protected. #OPayXtraCova #OPayBeyondBanking

Opay fix this system error issue abeg

These people are thieves, they stole my 160k and refused to give me back. @OPay_NG are scammers

Hello @jamanijoel85. Thank you for contacting OPay! We want our customers to always have a better experience always. We regret all inconveniences caused. Please check your DM as you have been responded to regarding this complaint. T.S.

@cenbank @OPay_NG My bro withdrew on 01/07/26 via opay POS terminal using a palmpay card, revealing successful on the palmpay app but he wasn't allowed cash cos the receipt says declined. Till this moment the funds hasn't been reversed.

Sent since yesterday and has not been credited @OPay_NG

Hi @Niro_visuals, Thank you for contacting OPay! Please be informed that we are unable to access your DM. Kindly review the restriction setting to enable us to assist you further. Thank you for choosing OPay. E.M

Reject @OPay_NG

@OPay_NG pls respond to your DM

Your pos terminal machine debited my account and it was declined by your pos machine, since last month no refund to my opay account. Pls help me with transaction

Hi @teaboi2010, Thank you for contacting OPay! We apologize for the unpleasant experience. Kindly note that feedback has been provided to you via DM to assist you further. Thank you for choosing OPay. E.M

I swear opay is just stupid and useless bank that I regret signing up I don't have the number I use to open the account and I tried login and verify with my face you are telling me you sent code to the number I don't have 813443077

@OPay_NG kindly refund my money don’t let us go through a legal process before you credit me my money …. Thieves

Hi @Trevin_Qlizz, Thank you for contacting OPay! We apologize for the unpleasant experience. Kindly note that feedback has been provided to you via DM to assist you further. Thank you for choosing OPay. E.M

Opay refund me na

Hi, @Udehlucky450394. Thank you for contacting OPay! Please be informed that we have already responded to this via DM. Please check. O.B

If only you people can start receiving money from abroad will be one of the best innovations by opay

Unfreeze my account Unfreeze my account Unfreeze my account Unfreeze my account Unfreeze my account Unfreeze my account Unfreeze my account Unfreeze my account Unfreeze my account Unfreeze my account Unfreeze my account Unfreeze my account

Hi @HADE__son, Thank you for contacting OPay! We apologize for the unpleasant experience. Kindly note that feedback has been provided to you via DM to assist you further. Thank you for choosing OPay. E.M

What’s happening plsssss

Thank you Opay… reverse… make una still post if them reverse una own… nor be to they complain una sabi

Hello, @Muller14979832. We appreciate your acknowledgment and letting us be of service to you. You remain our top priority. 👌. Thank you for choosing OPay. D.T

Please check your DM!!!!

Please you people should help me out I did mistake I withdraw 6500 instead of 65,000. What I need is the person number please 🙏🥺 let me call him to and it back or you people can help me and call the person

Transaction successful but the merchant confirm they didn't received it. I've made complains for 3 months now and Opay don't want to reverse my money back to me . Do Opay now defraud it's customers? Three good months now?

Hello @Ekpedes. Thank you for contacting OPay! We understand the inconvenience experienced. Please be informed that we have already responded to this complaint via DM. Please check your DM. O.S

You are responding without solution for three months. Is really annoying.

Hello i tried to subscribe my netflix with my verve virtual card last week it did not the two times i tried it but i was debited fast forward to today they refunded the 51₦ charge but now the ₦4000 why!!

Hi @Marcel0_dlegend, Thank you for contacting OPay! We apologize for the unpleasant experience. Kindly note that feedback has been provided to you via DM to assist you further. Thank you for choosing OPay. E.M

You guys have not responded

Hello @Marcel0_dlegend. Thank you for contacting OPay! I apologize for any inconvenience experienced. Kindly provide us with more information about your complaint via DM to enable us assist accordingly. We await your response. Thank you for choosing OPay! T.S.

@OPay_NG kindly check your DM

Please what’s going on,your app is saying System error and can’t login

What Is supposed to mean why did u send me a mail when u have not returned the money yet why ....return my money Return my money this is not first time u guys are taking my money 😤

Hi @NdukweChia7991, Thank you for contacting OPay! We apologize for the unpleasant experience. Kindly note that feedback has been provided to you via DM to assist you further. Thank you for choosing OPay. E.M

Hello @urcreamnikki. Thank you for contacting OPay! I apologize for any inconvenience experienced. Kindly provide us with more information about your complaint via DM to enable us assist accordingly. We await your response. Thank you for choosing OPay! T.S.

I send money on 29th of last month and I mistakenly put wrong transaction on the payment and the was payment was froze on the receiver acc pls unfrozen  the payment for the receiver

Hello @LeeyResah. Thank you for contacting OPay! I apologize for any inconvenience experienced. Kindly provide us with more information about your complaint via DM to enable us assist accordingly. We await your response. Thank you for choosing OPay! T.S.

What’s going on with your bank? System error while trying to Login wtf!!!

Hello @_AnonymousBA, Thank you for contacting OPay! I apologize for any inconvenience experienced. Please be informed that we have already responded to this via DM. Please check your DM. M.Y

Non of those numbers going through lift this restriction on my account as soon as possible @OPay_NG this money is for a medical assistant.

Hello @harrisjo21245. Thank you for contacting OPay! I apologize for any inconvenience experienced. Please be informed that we have already responded to this via DM. Please check your DM. T.S.

@OPay_NG Abeg I need your attention in DM please I dropped message since 24th s

Dear Opay customer support, I noticed a discrepancy in my account balance. Yesterday, I received a payment of 7,000 Naira, but upon logging in, I only see 5,834 Naira. Could you please look into this matter and provide an explanation?

Hello @ShippingZenith. Thank you for contacting OPay! I apologize for any inconvenience experienced. Kindly provide us with more information about your complaint via DM to enable us assist accordingly. We await your response. Thank you for choosing OPay! T.S.

Make una do weekend for me nah... My account dey on Red for month's now Hunger Dey

Dear @OPay_NG @OPayNigeria @OPaySupport OPay Support Team, I am writing to formally express my deep dissatisfaction with the handling of a failed transaction on my account. Despite multiple calls to your customer service team and several complaints lodged (and escalated) via the OPay app, this issue remains unresolved. On June 29, 2026, I attempted to withdraw NGN 10,000 using my OPay card at an Alpha Morgan Bank ATM. The machine rejected and exited my card without dispensing any cash. However, my OPay account was fully debited for the amount. I have contacted your customer service team more than ten times. On two occasions, agents assured me that the funds would be reversed within 24 hours. It has now been a full week and my money has still not been returned to my account. This delay is unacceptable. Please find the transaction details below: I request an immediate investigation into this failed settlement and demand that my NGN 10,000 be credited back to my account without further delay. If this issue is not resolved promptly, I will be forced to escalate this matter to the Central Bank of Nigeria (CBN) Consumer Protection Department and all social media platforms. I expect a swift response with a definitive resolution timeline.

Dear OPay, My account (8132788767) was restricted on ₦135,000 without notice or chance to explain. Please lift the restriction immediately; the sender has already confirmed the transfer. Bello kabir ! Thank you !

Hello @KabiruBell29046, Thank you for contacting OPay! I apologize for any inconvenience experienced. Please be informed that we have already responded to this via DM. Please check your DM. M.Y

Why are you not replying DMs. Since Friday that I have a declined transaction the only silly reply was i should send a video recording of myself on the issue Will i record my self in a supermarket using my card Refund my money pls

Hello @AdediranAdeyemo. Thank you for contacting OPay! We want our customers to always have a better experience always. We regret all inconveniences caused. Please check your DM as you have been responded to regarding this complaint. T.S.

Return my money if you can’t load me units

Hello @IsolaThompson. Thank you for contacting OPay! We want our customers to always have a better experience always. We regret all inconveniences caused. Please check your DM as you have been responded to regarding this complaint. T.S.

Refund me back my money

Hello @GeneVieve42218. Thank you for contacting OPay! I apologize for any inconvenience experienced. Kindly provide us with more information about your complaint via DM to enable us assist accordingly. We await your response. Thank you for choosing OPay! T.S.

@OPay_NG @GloWorld Over 9 days now opay hasn't reversed my money they debit from my account and no airtime received as well

Hello @ayo80280. Thank you for contacting OPay! We want our customers to always have a better experience always. We regret all inconveniences caused. Please check your DM as you have been responded to regarding this complaint. T.S.

Hi