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“She was extremely well rehearsed in her performance.” Former subpostmaster Alan Bates believes Paula Vennells’ testimony at the Post Office Inquiry was ‘selective amnesia.’

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POST OFFICE PUT A CHILD IN PRISON In 2002 Tracy Felstead Tracy Felstead was a 19 year old counter clerk. She worked at the Camberwell Green Post Office branch in south London. She had left school and was proud to have a job with a company everyone trusted. Then the Post Office's Horizon computer system showed a shortfall of £11,503 at her till. Nobody checked if the machine was wrong. Post Office investigators decided Tracy was a thief. She was interviewed under caution at Peckham police station. Investigators asked her to prove she did not steal money that a computer had simply invented. They even asked if her own family had pressured her to steal. Her family scraped together the £11,500 and paid it back. They were told this could help her avoid prison. It did not work. Tracy was convicted of theft and false accounting at trial. The judge sent her to a young offender institution for 6 months. She was still a teenager. Inside, she saw things no 19 year old should see. She has said the memory of prison still comes back to her now, decades later. She has spoken about trying to take her own life twice because of what happened to her. Years later the stress caught up with her body too. She suffered a neurological breakdown that left her temporarily paralysed on one side. Tracy was not alone. Horizon was built and run by Fujitsu Fujitsu UK. Between 2000 and 2014 the Post Office prosecuted more than 700 sub-postmasters and counter staff using data from that same system. It is now officially called the biggest miscarriage of justice in British legal history. Paula Vennells Paula Vennells ran the Post Office as chief executive from 2012 to 2019. Under her watch the organisation spent millions fighting the very people it had wrongly accused, rather than admitting the software was broken. Over 1 million people later signed a petition demanding she hand back her CBE. The Court of Appeal finally quashed Tracy's conviction in 2021. 19 years after she went to prison. Nobody at the Post Office or Fujitsu spent a single night in a cell for it. In 2023 Tracy sat down with Post Office bosses in Parliament, with the support of her then MP Lucy Allan Lucy Allan. She told the chief executive to his face how to fix the compensation process. She later gave evidence to the Post Office Horizon IT Inquiry Post Office Horizon IT Inquiry, chaired by Sir Wyn Williams, about what six months in a cell at 19 actually cost her. A faulty computer got 16 years of trust from an entire national institution. A teenage counter clerk got a criminal record, a prison sentence, and a mental health battle that has lasted her whole adult life. Same script every time. Protect the system first. Apologise decades later, if at all.. SOURCES: Post Office Horizon IT Inquiry BBC News (UK) The Guardian and many others.

Artur Nadolny

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