Small recurring payments can quietly add up over time, leaving less for the things that matter most. With your PalmPay Debit Card, you can manage recurring payments and stay in control of your spending.

Hi, please what’s currently wrong with the app? It is no longer accessible at the moment

Hello, @ObecheMaikel. Thank you for contacting PalmPay. We're sorry to hear you're experiencing this issue. Kindly send us a DM with a screenshot of the error message displayed during your most recent attempt to access the app. This will help us review the issue and provide the appropriate assistance. ~ SK

I made transfer to a customer since May 28 yet she has not seen it

Hello @KingsleyS58877, thank you for contacting PalmPay; we are sorry to note your complaint. Please refer to your DM, as we have shared a response regarding your complaint. Thank you, A.J

Hello Good day sir/ ma I made a transaction on my palm pay account on 19/ 07 /2026. The sum of #6000 was sent to a PalmPay user, the transaction shows successful from my end and the recipient did not receive the money. Checking my transaction history it is written as CLOSED and

Thank you for contacting PalmPay. We sincerely apologize for any inconvenience experienced. Kindly reach out to us via DM with the transaction receipt for further checks and assistance. Thank you, P.P

Non of your customers care representative can explain the fact or the reason why I keep having a failed transaction on my account. As we speak I can’t pay for my expenses since 20th of July till date as we speak it’s Just not fair I can’t even pay for my dad’s medical bills

Hello, @MhizRuth25. Thank you for reaching out, and we're sorry for your experience. Note that we're currently unable to access your DM. Kindly adjust your message privacy settings, then send the full transaction details that failed and the affected PalmPay number so we can review from our end. ~ SK

I have sent you guys a message on your DM

Please be informed that your case has been addressed. Following our review, we can confirm that there are no restrictions on your account and you can now transact successfully. If you need any further assistance, we're here to help. Thank you, SK

I reported about my fraudulent activity on my account no reply

Hello @VictorOyin9545, Thank you for contacting PalmPay; we deeply empathize with you concerning this issue. Please provide the ticket ID given to your complaint so we can follow up and assist you further. Kindly review your SMS and email to retrieve this. Thank you, A.J

Please credit me the refunded money.... Opay said you are holding it. Why is it taking more than 5days???? I appreciate what you did for me earlier this month by unfeezing my acct but the job is half done 💯

Hello @Dominicity1, Thank you for reaching out to PalmPay. Please note that a response has been provided via DM regarding your complaint. Kindly review the message for full details. Warm regards, A.J

Hahahaha! Juwon reeee😂😂😂 Omo mi atata💜

Check your DM @palmpay_ng

Hi, @OlanlokunZ83420. We apologize for any inconvenience caused. To keep your account safe, a recent deposit triggered a routine security check required by regulators. In most cases, these checks are completed within 72 hours, after which you can transact normally again. Kindly send us a DM for further clarification if required. ~ SK

How long would it take you to review a money that was sent to you successfully... Do you intend trading with my money or giving it out as loan before you credit me? Anyways that is not the issue. The issue is my 7 days interest should be paid along side my money.

Hello, @Dominicity1. Thanks for reaching out to us. We understand your concerns. Kindly note that the refund has not yet been received at our end. We have no reason to withhold your refund, and it will be credited to your wallet immediately once it is received. Thank you, SB.

Palmpay is a scam ooo

Hello @KavelPounds1, thank you for contacting PalmPay; we are sorry to note your displeasure. To better assist you, we would like to understand what specifically triggered your comment. Kindly reach out to us via DM with detailed information regarding so we can investigate and support you further. Thank you, A.J

PalmPay refund me my money!!!

We sincerely empathize with you and apologize for any inconvenience experienced @GloriaOnyinye19, Kindly refer to your DM, where we have provided feedback regarding your concerns. Thank you. N.H

why did guys stop recharge to cash

Thank you for contacting us. Please note that the feature is currently not available on the PalmPay app. Thank you, H.A

@palmpay_ng Pls I recharged my prepaid through PALMPAY yesterday and a token for the transaction has not been sent to me. Transaction ID : 13845ut55011 Meter Name: Christopher Osuya Meter number: 25113928086

Hi, @Efizipapa. Thank you for your patience, and we apologize for the delay. Your transaction remains under review. As soon as the final status is available, we'll notify you. If the transaction is confirmed to have failed, a reversal will be completed within 24–48 hours. ~ SK

Please reply your dm

Thanks for reaching out. We are sorry about the experience. Please reach out to Flexi on any of the channels below for such complaints. Instagram: flexiofficialng X: flexi_ng Facebook: FLEXI Helpline: 02018870808 Mail: [email protected] for further assistance. Thank you, GB

Check your dm @palmpay_ng

Hello, @kinkinjay. We’re happy to assist you. Kindly check your DM, where we’ve shared a complete response to address your concern. ~ SK

Hello please this money was sent from an euro account on Saturday till now I haven't seen it

Hi, @Andrewhendrix_! We understand how important this is and can confirm the funds were not received in your wallet. Please download your PalmPay account statement for that date and forward it to the sending bank. This will provide them with the proof needed to verify the failure and credit your account. ~ SK

Reply your dm

Thanks for contacting PalmPay, apologies for any inconvenience experienced, please check your DM for our response. Thank you, EI.

PalmPay why are you guys stealing refunds?

We sincerely empathize with you and apologize for any inconvenience experienced @GloriaOnyinye19, Kindly refer to your DM, where we have provided feedback regarding your concerns. Thank you. N.H

What’s the meaning of the useless posts when you people can’t even attend to customers and solve issues .???

Hello @adebayo_186, thank you for contacting PalmPay. We are sorry to note your displeasure. Please refer to your DM, as we have shared a response regarding your complaint. Kindly review for details. Thank you, A.J