Stay Vigilant!

This is the most embarrassing thing I've seen online so far. You allowed unauthorized parties to access your data as a whole company. Here you are saying ‘Stay Vigilant’ say that to your employees. The way that your system handles fraud reported cases is the issue, not us.

Y'ello valued customer, we sincerely apologize for the inconvenience caused. We are glad to assist you. Kindly share an active number for further engagement. Thank you. *Shadrack

You failed to talk about the data breach this year. Also, make it mandatory for all MoMo customers to input a minimum of 6 digit pin instead of the 4. And finally, the ability of fraudsters to know our MoMo balances is on you.

Y'ello, We sincerely apologize for the experience. Please provide an active number for continued communication. We look forward to your reply. Thank you. *Shadrack

When I receive ghs 10,000 in my telecel wallet,I'm always at peace with my phone, but immediately I receive ghs 2000 in my mtn wallet,I start receiving strange calls with dubious motives. How do they know I have received money in my wallet. You better start checking your worker.

I feel disappointed to see this video. Why can't they provide a better way to protect customers. I've stop using MTN for transaction. And the numerous unwanted messages is also annoying.

y'ello, thank you for contacting us. We extend our sincerest apologies for the experience you have encountered. Kindly forward this message along with your full name and phone number through our direct message for further assistance. Download MyMoMo App today for safe and sec...

@Sir_Raphys @grok why did y'ello instead of hello

@NeonXLab @MoMoFromMTNGh @Sir_Raphys Y'ello is MTN's branded greeting, a fun play on "yellow" (their signature color) and "hello." It's part of their optimistic, vibrant company culture and slogan, used worldwide to connect with customers.

The way you guys lie is crazy.

please, don’t trust your staff that much. a staff nearly scammed me, after i tried creating a merchant sim for my foundation, the @hilthfoundation. he called me and asked me to check my inbox and send him a code. i didn’t because when i read the message, it meant i was giving him access to my mobile money account. i later asked him why he’s requesting for an access to my account, that was when he hanged up. this was someone i had been in touch with for weeks. you can employ thieves. just be vigilant. 👍🏽

ITS YOU PEOPLE!!!! We won't listen to the chochocho!!! The mtn workers are the same ones behind these issues. Because otherwise why us it only mtn?

Madam, don’t completely write off internal malicious actors in your organisation. Even banks they are there how much more mtn? So your awareness, bad guys consciously or unconsciously are there as internal threats

Y’ello! valued customer! We're so happy you're here and ready to help. To get you sorted ASAP, just meet us in our DM with your number, full name, and details about your issue or question for further assistance. Thank you *Florence

Hi @MoMoFromMTNGh I have lodged a complaint on 16-11-2025 requesting for your help cuz I made a wrong transfer to an unknown momo account you promised me refund by 15 days but nothing has come yet please resolve my problem I need my money back

Why can't I access the MoMo app on my new phone? I have called customer service on 3 separate occasions. After providing the required info and promised activation within 48 hours on 3 occasions, the app is still inaccessible on the device. Why?

Y'ello, we're absolutely thrilled to hear from you! Thank you for getting in touch with us. We apologize for the delay in our response. Would you be so kind as to share your number with us via DM? We would be delighted to assist you further! Thank you. *Dora.

you’re paying for ads when i can’t use the momo app when i switch phones.

Within 24hours mtn was able to reset the data error over 3million SIM cards to normal yet you are telling customers to wait more than 30days anytime they complain to you ….@MTNGhana you are frauds !!!

Anytime I receive big money in my wallet the fraudsters start calling

@sentriverse I think you guys can help.

Some of Ur workers..big fraud

thank you for reaching out to us, we are glad to have you here. We sincerely apologize for this experience. Kindly share a DM with us containing details of your experience and we will be happy to assist you. Thank you. *Sasha

@MopeWorld_ follow up

Why is that its only Mtn users that people steal from?

You are fraudsters. You stole my airtime👎🏽👎🏽

Not everyone has that 024456…..on social media but still they know everything on our momo

How can you tell me this story?

You used few hours to reverse all your data glitch but it takes you months to reverse wrongful transactions. Why is it always you You ever heard Telecel, Airtel Tigo customers complain of fraud before?

The introduction the app has even worsen the cases of the fraud; I tried severallly to reach out to MTN I order to organize mass education on MOMO fraud at Ariosto communities and how to keep one’s legs closed from their activities. It’s becoming increasingly serious

@grok has MTN ghana suffered any data breaches in 2025 that may have leaked users personal info?

You Dey lie ,you Dey lie … my mother’s sim replaced by unknown person and the person withdrew all the money in her account…… We don’t trust you people..we all waiting for network with better service ….

When you call mtn on a MoMo issue, the customer service rep sometimes asks for your last transaction to verify your identity. If mtn does not have access to such information, how do they verify if it’s correct ?

Use Vodafone oo toum

So when u are people going to arrest the fraud numbers which people frequently report that called and claim they are from your office .

Well ! I am glad you shared this . I sent an email to MTN about these same points you explained here . I guess I have gotten all I need to know . Thanks a bunch . 💕

So you’re telling us we’re still not safe, huh?

Fwgk

Your workers are the fraudsters yall should do better with your customer service & systems how can fraudsters send us a one time payment prompt & it’s always the same numbers can’t you block them or find them this video is an embarrassment you can do better !