Still using multiple apps to manage foreign income? Grey lets you receive USD, GBP and EUR, convert, withdraw locally, send invoices and pay online with a virtual card.

Having everything in one place definitely makes managing international payments a lot easier. 💯

Your charges are too much

Hi Bilal, Thanks for your feedback. We appreciate you sharing your thoughts on our fees and will pass them along to the team for consideration. -P.M

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Does Grey USD account have the capability to receive direct deposit in the US? Does it support Routing Transit Number like a regular local US bank account? What would the bank name be?

Hi Tolu, Yes! You can receive direct deposit to your Grey USD account like a local. - D.E

Thanks for the confirmation

Use @greyfinance ke when I have Cleva? You stole my £25 as charges for my first £44 deposit last year. And you think I'll ever forgive you for that. I've received over $3k deposit with Cleva this year, and they charges never passed $5 each time. I hope your company sinks.

Hi, we’re sorry to hear you feel this way. We’d like the opportunity to review what happened. Please send us a DM with your registered email address and the transaction details so our support team can investigate your case. -P.M.

Investigate? Acting surprised as if you didn't know what you did last year January. As if you didn't know how you scammed people of their hard earned money in the name of charges.

Hi Som, we’re sorry you feel this way. The £25 charge was applied because the deposit was made via CHAPS. This fee is charged by the payment processor, not Grey. We understand that you may have concerns about Grey, but we’d like to reassure you that we are a reputable and registered financial services company regulated by FinCEN in the US and FINTRAC in Canada. If anything is unclear or you have any further questions, please send us a DM. 🖤 -T.O

Can I use Grey to get my money from monthly Facebook benefits?

Yes, you can.

@CHRISBLUE4REAL You are doing great.. Please can I use my Grey USD to receive payment from an online marketplace.

@CHRISBLUE4REAL Hi, Yes you can🖤 -P.M

X don't show me posts like this again. These guys are criminals. Waiting for me to pay $42. I have a negative balance of -$42 on because they made a debit to be successful when it should have said insufficient balance. And now they want me to pay for their mistake 😒

Hi, We’re sorry to hear this. Please send us a DM with more details about the issue, including any relevant screenshots and your registered email address, so our support team can clarify what happened and assist you. -P.M

Shut up. You're very stupid. I sent an email and your response was that I should pay the money. Meaning I should bear the loss for your mistake. This your reply is just to save face on social media. Not like you care. Fools

I so much love grey when transactions is smooth

Hi, Thank you for your feedback! We're so happy you enjoyed your experience. We'll keep working to make every transaction as seamless and smooth. 🖤-N.A

How do we receive funds from places around when it is only an account with our name that can send money into the account

Hi Akeem, funds don’t have to come only from your own account. You can receive payments from clients and supported platforms. -P.M

The last time I tried sending money from another account, it was reversed

I mean account that is not in my name

For your Nigerian Naira (NGN) balance, Grey only allows first-party deposits, meaning the sending bank account must match the name on your Grey account. However, you can easily receive third-party funds from clients or friends using your Grey foreign currency accounts (USD, GBP, or EUR) or your unique GreyTag. -P.M

@Akeemolayiwola9 Hello can't you make third-party to make payment to the Grey naira bank directly??? It's stressful that is only coming from first party

@Akeemolayiwola9 Hi Sheena, Please note that we currently do not support third-party NGN transfers due to regulatory requirements. Any funds sent to your NGN account by a third party will be automatically reversed. Thank you for your understanding. 🖤 – N.A.

Grey has been fantastic but they are not listed in the Amazon Payment Service Provider (PSP). And Amazon is requesting we change our bank account. What can be done about that? How can you guys be listed as Amazon PSP?

Hi, thanks for your feedback. We’re aware of the changes to Amazon’s Payment Service Provider (PSP) requirements. While we don’t have an update to share at the moment, we’re actively monitoring the situation. Please keep an eye on our official channels for any announcements. -P.M

Let's have a positive announcement before 31st of July because Amazon has given a deadline of 1st of August 2026. Grey is too fantastic not to use for Amazon royalties.

We understand you .When there is an update to share concerning this,It will be communicated to users. -P.M

@gloryisphotizo What about now? Has this been fixed?

@gloryisphotizo Hi, We participated in the approval process, but the final decision rests with Amazon. We'll share an update if anything changes in the future. Thank you for your understanding. - N.A

Why is it that if I receive payment from £100 upward the fund will be hold and later reverse back to the person sending me the money. Everytime it happen like that. And if I receive payment less than 100 it will drop without any problem. Care to explain the reason behind it?

Hi Mary, We’re sorry you’ve had this experience. Transfers may sometimes be reviewed or returned due to compliance and security checks, and it’s not based on the amount alone. Several factors are considered during these reviews, which is why a payment may be returned even if similar ones have gone through before. We understand how frustrating this can be and appreciate your patience. 🖤 -T.O

So what did you think I can do about it? I mean to stop fund greater than 100 to be hold and reversed

Unfortunately, there’s no action you can take to guarantee that a transfer won’t be reviewed or returned. These checks are carried out as part of our compliance and security processes, and each transfer is assessed individually. We understand this isn’t the answer you were hoping for, and we appreciate your patience. 🖤 -T.O

What always muzz me is that the transfer will be coming from the same person why will amount below 100 drop and amount starting from 100 be on hold and yet later reversed even after providing all the documents they requested for

Transactions are reviewed individually, Even if the payment is from the same sender, some transactions may still be reviewed as part of our security checks. If the required verification isn’t completed or the transaction doesn’t meet our compliance requirements, it may be reversed. -P.M

Can anyone recommend the best alternative please?🙏

As good they have been, I am gradually leaving them. Now for every transaction, they ask me to provide receipts, screenshot my chat with my client (invasion of privacy) and then still attach my CAC documents. Annoyingly I've been asked to do this for every transaction recently

Hi Olajide, we’re sorry to hear this has been your experience. These checks may be required from time to time as part of our compliance and security processes. We’re sorry for the inconvenience. -P.M

Upwork is the only international money that us to enter! And grey to grey users,opay, first bank, Uba! And me and my friend was told we're into fraud activities and our account has been blocked! This bank is very stupid! You can't even track your customer activities correctly!

Hi there, We’re sorry about your experience. 🥹We understand how upsetting this must have been. As a regulated financial service, we’re required to carry out certain reviews to meet our regulatory obligations, and this may sometimes involve reviewing accounts or transactions. If anything is unclear or you need further assistance, please send us a DM. 🖤 -T.O

A colleague ask my friend to help him a little amount to his opay! The transaction was rejected! My friend told me to help him do it to him! And I have no reason not to do it because the guy is our classmates! Mine too was rejected!

Hi there, We’re sorry about the experience. Naira transfers involving third parties aren’t supported, so transactions like these may be declined as part of our compliance measures. If anything is unclear or you need further assistance, please send us a DM. 🖤 -T.O

@EAuthorSolution If i understand u correctly, if i wanna send money from my grey to a third party naira account, i should first of all send to my own naira account then complete the transaction from my own naira account to the third party's naira account, is that it?

Hi Tino, just to clarify, a third-party transaction is when money is sent from an account that belongs to someone else, rather than the Grey account holder. In this case, what we mean is that when you want to fund your Grey NGN account, the money must come from your own local bank account, with the same name as your Grey account. Once the funds are in your Grey NGN account, you can proceed with anything you want to use them for. If the NGN deposit comes from a third-party account with a different name, it will be reversed. 🖤 -T.O

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wen Amazon kdp payment bro?

Hi, At the moment, you cannot receive payments from Amazon KDP. We participated in the approval process, but the final decision rests with Amazon. We'll share an update if anything changes in the future. Thank you for your understanding. - N.A

Good morning

Hi, ​ Thank you for contacting Grey. ​ Please let me know how I can assist you today. -N.A

Hello please can I use grey credit card to pay for all, chat gpt subscription, and meta ads

Hi Testimony, Yes, you can!

Lastly don't you think the card creation fee is much??

We understand your concern. We’re always working to balance affordability with providing a reliable card service. We’ll be sure to share your feedback with the team. 🖤 -T.O

Me and my friend also tried sending it to ourselves vice versa and we thought maybe it's a general problem! And this stupid people mail me to review my account with proof of how I'm related to the people I'm sending money to! My own friend!!! We're both freelancer!

Hi there, We’re sorry about your experience. We understand how frustrating this must have been. Naira transfers involving third parties aren’t supported, and in some cases, transactions may also be reviewed as part of our mandatory compliance process. If additional information is requested, it’s to help us meet regulatory requirements and keep accounts secure. If anything is unclear or you need further assistance, please send us a DM. 🖤 -T.O

@EAuthorSolution So what you're saying is that if i have my grey account i can still swiftly transfer to my naira account without any issues so far as the both accounts bears my exact names, is that it?

Yes, that’s correct. 🖤 -T.O

So na to open my own account now straight up, Where's the link?

Yes! 🙌 You can register easily by following the steps here: For a smooth verification process, check out these helpful tips: If you have any questions or need further assistance, just send us a DM We’re always here to help! – T.O

I will give the grey app a try

Great one from the team

Thank you!😊

Grey is the worse don't use it receiving money from abroad automatically make them see you as a Nigerian a scammer or the transaction is fraud even if you provide blood and DNA test showing the person is your relative Worst of the worst

Hi, We completely understand your frustration regarding our deposit verification process. At Grey, the security of our users is a top priority, and this verification procedure is an important part of maintaining that safety. This is enable the safety of both the user and our platform. If you have any further questions or concerns, kindly reach out to us via email at [email protected]. -N.A

No this is nonsense proof of transfer is enough other Fintech bank has gone pass this but it seems you're still in 2002 Even after providing proof of transfer telling you he's my cousin from my mom side I even provided conversation proof yet the money was returned

Hi, we're sorry to hear about your experience. We understand how frustrating this must have been. In some cases, our partner bank may require additional information to complete the verification process. Reversals only occur when the required information is incomplete or when a transaction does not pass the verification process. Thank you for your understanding. -N.A

What other information blood test or DNA test which other proof do they need

Hi, we understand your frustration. The specific information required depends on the verification process carried out by our partner bank/compliance team and may vary from case to case. If additional information is requested, we'll communicate it to you. Thank you for your understanding. -N.A

I don't understand anything and don't thank me

Sorry. I did open a grey account but lost/forgot the initials, and all attempts to reconnect proved abortive. Could you please help me with the recovery process?

Hi Yunusa, We're sorry to hear you're having trouble accessing your account. Please send us an email at [email protected] with the email address linked to your Grey account, and we'll be happy to help you recover access. -N.A

You guys are doing good. Keep it up.

Thank you Jimoh!🖤

Yes! You can receive direct deposit to your Grey USD account like a local. - D.E

Why can't I pay for my x blue tick with the virtual card??

Hi, Please send us a DM with the details, and our support team will be happy to look into it for you. -P.M

Grey

Hi! Thank you for your interest in Grey! You can register by following the steps here: For a smooth verification process, check out these helpful tips: If you require further assistance or have more questions, you can send us a DM. We’re always here to help! -N.A

Looking good

When someone still paid into my clear Junction the UK account you provided after asking for all the necessary proof and I provided them you still went ahead to declined the payment of just £35 I even told your agent to contact the sender directly to be sure... Useless company.

Hi, we’re really sorry for the inconvenience and frustration this has caused. We sincerely apologize for the experience. -P.M

111

Why juggle multiple apps when one platform does it all? Simple, seamless, and built for global payments. 🌍💳

I received my hard earned money with your app and you refund the money back to the client. After I've already completed her work.. Is that nice?

Hi Diamond, We’re sorry about your experience. We understand how upsetting this must have been, especially after completing the work. When a deposit is returned to the sender, it’s because it didn’t pass the mandatory verification checks required for compliance. These checks are in place to help keep all transactions secure and meet regulatory requirements, and unfortunately, we’re unable to override them. If anything is unclear or you need further assistance, please send us a DM. 🖤 -T.O

After I provided all necessary documents and evidence...lol Even though, I already received the money from the buyer through other means after you rejected the transaction