The customer service problem is Jamaicans not Jamaica

I would love to find out what it is and why we can’t provide better service. It’s like whenever we have to provide service we become unhappy

...but in Starbucks and most of the hotels, there seems to be a standard that isn't commonplace and doesn't rely on spirit tek and feelings.

That’s the other side of the coin that makes the customer service experience so interesting. Is it a lack of training in places like KFC?

Organisational culture seems to have a huge influence on it (plus the profile of customers).

This is so true...the same attitude/customer service no manner where in the world they are. This is the experience with wholly owned Jamaican businesses with Jamaican employees.

😭

Every Jamaican Kno Porridge Sell Off From 8:30, You Walked In 11 Asking For Porridge… You Hurt Your Own Feelings🤷🏽‍♂️

If the customer service is great, the food ain't brother.

I was in Florida once, the woman had been trained but was struggling bc the lady kept pointing out the bone in the curry goat so she started to sing to soften the facety "well goat have bone so you must get some bone 🎶"

not only the cusstomer service but how they run the business...bredrin had a restaurant and i told him he needs to weight the meats and packege them seperately for cost efficiency and avoid theft...man seh a ghetto business him a run don't have time for that...

Ooops.

@vanessajaye Jamaicans instinctually know that customer service is capitalist and therefore anti-Black.

I’ve been saying this since i was a teen like nobody wants to learn hospitality

Ten to eleven is not early my yute, ah soon lunch time 😭

Soo you had a standard experience lol

Man hurt 😆

@kaizen_yg Of course! He wanted his porridge lol

It’s your fault. If you want triple treat porridge, why didn’t you show up early before it done. Now you’re in your feelings because you wanna be babyfied.

"Jamaicanry" 😄Him affi just deal wid it. Went to a bank to renew my card (won't seh which1). Stood in line4hours. Finally got served. Seh2the lady"I have a ? abt my account..." b4 I even finish she seh she only processing the card, nothing else. My spirit upset the whole day.🫤

@nia_lee7 I think the genesis of the problem is that we are becoming more and more ill-mannered. I see it daily

This is so true customer service so poor ask the bank's

Him a big dummy, him never hear the woman seh 'we no have dat'??

Stinker the attitude better the food

Dwl

All countries with a high power distance culture:Caribbean, Africa and Asia have terrible customer service. Servant leadership is not in the culture. it is only reserved for people at the top of the food chain or with a higher station.

But if u want something else why not just ask fi it? Lmao yall too much stress😭😅😅😅

Lmaoooo 😂😂🤣 NTM .....more time certain people need to ease in wit conversation first..Good morning, how are you, hows your day going??? then order..🤣😂

If you go to a Jamaican spot and the service is good trust me just leave the food sucks… is one or the other

The Round table of Jamaicanry 🤪😂😂😂

Listen lol

Thats not a part of the culture, it feels fake.

Then get pissy when Black Americans complain about it while touring...what's that about Jamaicanry?

The bigger the sas from auntie the better the food. I don’t make the rules 🤷🏽‍♂️

Wi nuh ave dat 😒 Customer service needs improvement. So does homeboy's time management because porridge and most breakfast items are long gone by 11 am. He needs to go early or make it at home.

Sadly, we seem to take pleasure in telling the customer that. Maybe it's saying it was so good it sell off already.

I agree they need costumer service training!!! It’s very annoying but this is something in our culture and they need to change.

Haha! He is right! I have a friend who used to go to a Jamaican Restaurant for lunch. And at lunch time, they never had food ready! 🤣🤣🤣😭😭😭

Bro if we nuh have it, weh you really wah we fi do, go inna the kitchen go mek it?? No bro a nuh so it go, when it done it done.

We have companies-in JA-that offer great customer service(rare as it might be); so it must be the organization! It is not a priority for organizations cause mgmnt not seeing the difference in their bottom line$. Jamaicans accept piss poor service, rather than keep$ in pockets🤷🏽‍♂️

Plot twist, she's so efficient that she answered before you could finish the question, mums is intuitive, top tier service.

Lol man is hurt AF and him no get him porridge.

The intelligent man within… fiya fi dat 😂

People them nah hire nobody with degree in communication skills again . It’s a two week crash course and you’re hired 😭😭😭.