The NIRA App allows you to give real-time feedback on your experience while accessing our services. Whether positive or negative, you will be empowered to share your feedback. This is what we mean when we say your experience matters to us, and this is #MyIdentityExpoAndSymposium26 🎥 The New Vision... 🔊Peter Okwalinga Jr.show more

Kololo team are doing great job

What about the issue of new IDS that are not activated

Dear Colly, we regret to hear this from you. Kindly let us know where you have had challenges using your new ID. Thank you

How can i be helped,because i got your message in march that my card is ready at kampala offices,but i have come there three times,its not there.

Dear Patience, kindly share the message you received and we shall surely let you know the location. Thank you

Dear NABADDA PATIENCE, We are pleased to inform you that your National ID card linked to your NIN *******10CQK7E has reached the KAMPALA (12) - KAMPALA CENTRAL DIVISION (034) office. Please collect your card at your earliest convenience. Thank you.

The Issuance center for Kampala Central is at Kololo Ceremonial Grounds. Thank you

But i went to kololo and they told me that its not there in the boxes

And then this is the second application ID - 10100131870560220260727130648 and it is also saying " the application ID was rejected

It's very unfair to send an email for help, call the team using the numbers you provided on the website and also send you messages in your DM and you don't reply to any.

When should I expect my id out coz I have waited three months now , and others have got theirs instantly. Application number.10041153190215420260707092747.

Your staff at office are always rude maybe they always expect us to carry money for them.

Dear John, the solution e have designed allows you to accurately relay feedback with pictorial evidence. Thank you

Just be honest how do you take picture of someone rude really??

This was the first application id - 10100138200463120251024082113 and if l check dialling *216# it says " the application was received and processed

Dear @NIRA_Ug Since last year 10131108900419620251008125019 for Change Of Particulars has been completed on 24 Nov 2025 at 1:40AM. Please 🙏🙏 I need the card soooo bad. I'm about to miss 3rd job opportunity because of that card.

For how long does it take me to receive the second message of collection of the ID because I received a message telling me that it was completed in July up to now am still waiting

Dear Oscar, the notification for readiness of your card is routed as soon as its printed. For now we encourage you to check using *216#. Thank you

I checked using this code and they ended up saying that I should check out with the NIRA so I am confused 🤔🤔

Good afternoon, Oscar, the code was designed to offer real guidance in regard to your application. Kindly follow the feedback you received so that we print your ID. Thank you

But I think It is already printed because I received a message telling me that it was completed on 24th July 2026 and my question was "do do I receive the second message of arrival for collection" thank you

@NIRA_Ug Now you have started arguing with the system. A message for a ready card looks like this.

@NIRA_Ug It's what am waiting

My wife tafunangako ID and we went on NIRA office which is in mayuge district in March but she didn't receive any massage agenzeyo emirundi minji but bikyaganye

We send you messages you don't reply to us we contact you you don't pick how can I get my Nin Number?

You NIRA

For a whole year now , every time I go to check for my card they say it’s not yet out ? What could be the problem? My app id 10084113790151220250812114808

I would like to remove one name from my id but someone was asking for alot of money,so how much can it cost estimate cost please help.

When my national id got lost what can l do

MY NEW ID DOES NOT OPEN A BANK ACCOUNT WHAT'S WRONG