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The only time I like being wrong is when I think a challenge at Intercom may be insurmountable, and then someone figures out how to do it anyway. One year ago I said we'd take on Zendesk. Our plan is to become the leading customer service platform. One GIANT... head start they had over us was their phone functionality. They had years and years of work done ahead of us. There was no way we could catch up. Did we need to partner with a third party? Acquire someone? I'll skip the very big step where all of this actually got done and jump to the punch line: It got done! Intercom Phone just launched today. Completely native. Inbound and outbound calling. Integrated into your inbox, and with your live customer data. Supports insanely complex, personalized phone trees and automation. With video calling AND screen sharing too. Works in the Intercom Messenger or over the traditional phone network. Automatically records AND transcribes all calls. Takes voicemails. Has realtime dashboards for managers, and extensive reporting. And it all works with your existing phone number. And has tons of smaller little features and details I'm still discovering. This has been in beta with over 700 customers who've had over 20k calls. It's a fully featured and finished, best-of-breed phone product. No vaporware here. What else is possible?show more

Eoghan McCabe

75,724 subscribers

138,892 просмотров • 2 лет назад •via X (Twitter)

Образование Наука и технологии Новости и политика

Anya Rossi• Live Now

Private livecam show

Комментарии: 10

Фото профиля Rahul Shivkumar

Rahul Shivkumar2 лет назад

@intercom

Фото профиля Paul Sweeney

Paul Sweeney2 лет назад

@intercom This was an incredibly brave product move (minister)… sincere congratulations on this . Cc @Alan_Quayle

Фото профиля Reilly Chase

Reilly Chase2 лет назад

@intercom Nice work! We'll be switching from Aircall

Фото профиля David Barrett 🇺🇦

David Barrett 🇺🇦2 лет назад

@intercom This is sick!

Фото профиля Matt Hodges

Matt Hodges2 лет назад

@intercom an excellent video to boot too 👏

Фото профиля Eoghan McCabe

Eoghan McCabe2 лет назад

@intercom Actually I told the team I wanted to kill myself when I heard that music. We'll do better next time.

Фото профиля HD

HD2 лет назад

@intercom Do you intend to add remote access? This will make us happily ditch zoom - that’s the only reason we use zoom for customer calls

Фото профиля Andy O'Dower

Andy O'Dower2 лет назад

@intercom Interested if you tried Twilio and where we did/didn’t hit the mark. Congrats either way.

Фото профиля Eoghan McCabe

Eoghan McCabe2 лет назад

@intercom Actually I believe it's built on Twilio!

Фото профиля Spencer Scott

Spencer Scott2 лет назад

@intercom Huge congrats @eoghan! This will CRUSH! You mentioned "What else is possible?" haha I am biased but I think native Cobrowsing would take you to the next level 😜

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I got a smart meter recently and saw you can download a HDF file with the data so I had the idea of writing a script that could parse that and show the data in a useful manner. However I discovered that someone has already done this and done a really good job on it. The video explains how it works. In simple terms it uses the ESB smart meter data and shows a breakdown of how much data you are using and when and also recommends plans and estimates what each one would cost based on the data. The tool is available at easier to read on Laptop or Tablet or then your phone to Landscape.

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nana .✦ ݁˖ ᑐ ᑌ ᑎ ᑕ era

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a16z

102,588 просмотров • 3 месяцев назад

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LIV Golf

226,889 просмотров • 1 месяц назад

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Brandon Arvanaghi

13,427 просмотров • 26 дней назад

Do you ever get angry when you have to call in somewhere where it's automated and you end up yelling at the phone "CUSTOMER SERVICE!"? And the automated service is always like, I'm sorry I didn't understand and you have to start all over, yelling again. No, just me? 😂

Do you ever get angry when you have to call in somewhere where it's automated and you end up yelling at the phone "CUSTOMER SERVICE!"? And the automated service is always like, I'm sorry I didn't understand and you have to start all over, yelling again. No, just me? 😂

꧁Bobbi꧂

119,639 просмотров • 3 месяцев назад

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12,017 просмотров • 16 дней назад

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Antonio_Luis

13,484 просмотров • 8 месяцев назад

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The important thing for any government is to keep in touch with the people itself. I notice very much—and I think this happened to us in our 13 years and I'm sure it happened to the Labour government—first, they got out of touch with their own backbenchers, and, secondly and above all, they got out of touch with the people of Great Britain.

Margaret Thatcher

18,202 просмотров • 1 месяц назад

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