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The only time I like being wrong is when I think a challenge at Intercom may be insurmountable, and then someone figures out how to do it anyway. One year ago I said we'd take on Zendesk. Our plan is to become the leading customer service platform. One GIANT... head start they had over us was their phone functionality. They had years and years of work done ahead of us. There was no way we could catch up. Did we need to partner with a third party? Acquire someone? I'll skip the very big step where all of this actually got done and jump to the punch line: It got done! Intercom Phone just launched today. Completely native. Inbound and outbound calling. Integrated into your inbox, and with your live customer data. Supports insanely complex, personalized phone trees and automation. With video calling AND screen sharing too. Works in the Intercom Messenger or over the traditional phone network. Automatically records AND transcribes all calls. Takes voicemails. Has realtime dashboards for managers, and extensive reporting. And it all works with your existing phone number. And has tons of smaller little features and details I'm still discovering. This has been in beta with over 700 customers who've had over 20k calls. It's a fully featured and finished, best-of-breed phone product. No vaporware here. What else is possible?show more

Eoghan McCabe

76,627 subscribers

138,900 views • 2 years ago •via X (Twitter)

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10 Comments

Rahul Shivkumar2 years ago

@intercom

Paul Sweeney2 years ago

@intercom This was an incredibly brave product move (minister)… sincere congratulations on this . Cc @Alan_Quayle

Reilly Chase2 years ago

@intercom Nice work! We'll be switching from Aircall

David Barrett 🇺🇦2 years ago

@intercom This is sick!

Matt Hodges2 years ago

@intercom an excellent video to boot too 👏

Eoghan McCabe2 years ago

@intercom Actually I told the team I wanted to kill myself when I heard that music. We'll do better next time.

HD2 years ago

@intercom Do you intend to add remote access? This will make us happily ditch zoom - that’s the only reason we use zoom for customer calls

Andy O'Dower2 years ago

@intercom Interested if you tried Twilio and where we did/didn’t hit the mark. Congrats either way.

Eoghan McCabe2 years ago

@intercom Actually I believe it's built on Twilio!

Spencer Scott2 years ago

@intercom Huge congrats @eoghan! This will CRUSH! You mentioned "What else is possible?" haha I am biased but I think native Cobrowsing would take you to the next level 😜

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Sense Receptor

30,842 views • 2 months ago

Powerful... Sage Steele: "Like, how did we get here? Number one, pure evil. Absolutely. We cannot deny that." "Also, I think for those of us in the middle, middle-right, conservative, Republican, what did we do for so many years? Really, starting in 2008, we stayed quiet. Why? Because that's the right thing to do. Just, you know, give your opinion based on your vote, right?" "But that allowed the wrong people to take over every platform and have every single microphone and therefore for our kids, and frankly, most of America, to hear only negatives, only false things, only ugliness, and people calling the president Nazi and Charlie Kirk Nazis in the worst of terms." "So what we did in silence, in an attempt to do the right thing, is we allowed the wrong people to take over. And so, for all the athletes that I know and you know, and politicians and Hollywood elites who have been whispering quietly and afraid to say anything for fear of losing their job, which I understand, it's real, for fear of their brand being affected or their pocketbook, to what end?" "When is enough enough? Because we let them, the bad guys, take over everything to our detriment. Thank God Charlie Kirk did not live in fear, to inspire people like you and me and so many others who over the last few years have come and spoken up. But it's not enough. And today is proof. Evil, an evil act took place, but no more." "And so I beg everybody on all sides, but especially those of us who tried to do the right thing and stay quiet, to look in the mirror and say, it is time. We don't have to do it violently though. We can do it the right way, leading with God, leading with our faith, and looking at the way Charlie chose to do it." "He knew the risks. He did it anyway. It is time the rest of us, frankly, suck it up and go do the right thing and stand up for what is right in this country."

Camus

40,046 views • 10 months ago

Jimmy Smith gave me a straightforward assessment of how he views the current state of the Ravens' defense: "When I first got here - I'll just bluntly say it - I feel like our front seven was just dogs. We had d-linemen and linebackers and that was kind of our calling card. ... We haven't invested enough up front to take over those games. ... It felt like the team underachieved a little bit, but at the same time, I don't feel like they had all the necessary pieces to be a great defense. I still don't know who our d end is, our guy who gets sacks. We miss that. ... We need that. That's the calling card of a Ravens defense is how good our linebackers and our front's been. They dictate run games. I think this year we lost it in the trenches on both sides of the ball and were kind of heavy on the backend with our money." via The Vault: A Daily Ravens Podcast

Jimmy Smith gave me a straightforward assessment of how he views the current state of the Ravens' defense: "When I first got here - I'll just bluntly say it - I feel like our front seven was just dogs. We had d-linemen and linebackers and that was kind of our calling card. ... We haven't invested enough up front to take over those games. ... It felt like the team underachieved a little bit, but at the same time, I don't feel like they had all the necessary pieces to be a great defense. I still don't know who our d end is, our guy who gets sacks. We miss that. ... We need that. That's the calling card of a Ravens defense is how good our linebackers and our front's been. They dictate run games. I think this year we lost it in the trenches on both sides of the ball and were kind of heavy on the backend with our money." via The Vault: A Daily Ravens Podcast

Bobby Trosset

103,903 views • 6 months ago

Happy Wrapped! This is obviously a special moment for us and it’s still pretty wild to me how big it’s gotten year over year. In fact, after about the third year we did this, I specifically remember thinking that we had reached the peak and couldn’t go bigger. 10ish years later I was obviously very wrong. Here are some fun highlights over the last decade on how Wrapped has evolved. Thanks to all the fans, artists and creators for making this year what it was. And congrats to the hundreds of Spotifiers who work year-round to bring Wrapped to life.

Happy Wrapped! This is obviously a special moment for us and it’s still pretty wild to me how big it’s gotten year over year. In fact, after about the third year we did this, I specifically remember thinking that we had reached the peak and couldn’t go bigger. 10ish years later I was obviously very wrong. Here are some fun highlights over the last decade on how Wrapped has evolved. Thanks to all the fans, artists and creators for making this year what it was. And congrats to the hundreds of Spotifiers who work year-round to bring Wrapped to life.

Daniel Ek

22,754 views • 1 year ago

Logan Paul and Mike Majlak explain why they don't like weed Logan Paul: “Weed is the devil's lettuce for me. Like truly, I really have to watch my relationship with it. I don't think it's good for anyone” Andrew Santino: “I think it's good. I think it's good in certain doses for certain people. I take it before I exercise. I love it before I exercise. I used to take it before I ran. I used to run like 5 miles a day” Logan Paul: “You just get in the zone or something?” Andrew Santino: “I really enjoy it. I think a big problem with modern escape is there is no escape. It's like I want to go to the gym, people still have their phone, everyone's on their phone doing stuff. So you're not working out, you're on your phone” “But if I take a little bit of a drink and go for a run or go lift or go do a kettle exercise, I don't have my stuff. I'm focused on the thing and I put on music and I throw my phone down, turn it on do not disturb and it's like... I have the addiction if I'm just doing something” “I'll get my phone but I feel like if I have a little weed drink, I focus on like hey, this is my me time, get a little stoned and work out and I'll get back to the phone later” Mike Majlak: “I wish I could do that, it messes with my mind, like gay stuff sometimes”

Logan Paul and Mike Majlak explain why they don't like weed Logan Paul: “Weed is the devil's lettuce for me. Like truly, I really have to watch my relationship with it. I don't think it's good for anyone” Andrew Santino: “I think it's good. I think it's good in certain doses for certain people. I take it before I exercise. I love it before I exercise. I used to take it before I ran. I used to run like 5 miles a day” Logan Paul: “You just get in the zone or something?” Andrew Santino: “I really enjoy it. I think a big problem with modern escape is there is no escape. It's like I want to go to the gym, people still have their phone, everyone's on their phone doing stuff. So you're not working out, you're on your phone” “But if I take a little bit of a drink and go for a run or go lift or go do a kettle exercise, I don't have my stuff. I'm focused on the thing and I put on music and I throw my phone down, turn it on do not disturb and it's like... I have the addiction if I'm just doing something” “I'll get my phone but I feel like if I have a little weed drink, I focus on like hey, this is my me time, get a little stoned and work out and I'll get back to the phone later” Mike Majlak: “I wish I could do that, it messes with my mind, like gay stuff sometimes”

Jack

458,001 views • 20 days ago

Another DeepSeek moment. This is the world’s first actual smart phone. It’s an engineering prototype of ZTE’s Nubia M153 running ByteDance’s Doubao AI agent fused into Android at the OS level. It has complete control over the phone. It can see the UI, choose/download apps, tap/type, call, and run multi-step task chains. Here I just say (in English) “find someone to wait in line for me” (something you can do in China), and it picks which app to open, configures the job, and hands me one confirm screen. I wouldn’t otherwise know how to do this, and here the phone just did it in a matter of seconds.

Another DeepSeek moment. This is the world’s first actual smart phone. It’s an engineering prototype of ZTE’s Nubia M153 running ByteDance’s Doubao AI agent fused into Android at the OS level. It has complete control over the phone. It can see the UI, choose/download apps, tap/type, call, and run multi-step task chains. Here I just say (in English) “find someone to wait in line for me” (something you can do in China), and it picks which app to open, configures the job, and hands me one confirm screen. I wouldn’t otherwise know how to do this, and here the phone just did it in a matter of seconds.

Taylor Ogan

935,648 views • 7 months ago