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The only time I like being wrong is when I think a challenge at Intercom may be insurmountable, and then someone figures out how to do it anyway. One year ago I said we'd take on Zendesk. Our plan is to become the leading customer service platform. One GIANT... head start they had over us was their phone functionality. They had years and years of work done ahead of us. There was no way we could catch up. Did we need to partner with a third party? Acquire someone? I'll skip the very big step where all of this actually got done and jump to the punch line: It got done! Intercom Phone just launched today. Completely native. Inbound and outbound calling. Integrated into your inbox, and with your live customer data. Supports insanely complex, personalized phone trees and automation. With video calling AND screen sharing too. Works in the Intercom Messenger or over the traditional phone network. Automatically records AND transcribes all calls. Takes voicemails. Has realtime dashboards for managers, and extensive reporting. And it all works with your existing phone number. And has tons of smaller little features and details I'm still discovering. This has been in beta with over 700 customers who've had over 20k calls. It's a fully featured and finished, best-of-breed phone product. No vaporware here. What else is possible?show more

Eoghan McCabe

76,627 subscribers

138,900 просмотров • 2 лет назад •via X (Twitter)

Образование Наука и технологии Новости и политика

Anya Rossi• Live Now

Private livecam show

Комментарии: 10

Фото профиля Rahul Shivkumar

Rahul Shivkumar2 лет назад

@intercom

Фото профиля Paul Sweeney

Paul Sweeney2 лет назад

@intercom This was an incredibly brave product move (minister)… sincere congratulations on this . Cc @Alan_Quayle

Фото профиля Reilly Chase

Reilly Chase2 лет назад

@intercom Nice work! We'll be switching from Aircall

Фото профиля David Barrett 🇺🇦

David Barrett 🇺🇦2 лет назад

@intercom This is sick!

Фото профиля Matt Hodges

Matt Hodges2 лет назад

@intercom an excellent video to boot too 👏

Фото профиля Eoghan McCabe

Eoghan McCabe2 лет назад

@intercom Actually I told the team I wanted to kill myself when I heard that music. We'll do better next time.

Фото профиля HD

HD2 лет назад

@intercom Do you intend to add remote access? This will make us happily ditch zoom - that’s the only reason we use zoom for customer calls

Фото профиля Andy O'Dower

Andy O'Dower2 лет назад

@intercom Interested if you tried Twilio and where we did/didn’t hit the mark. Congrats either way.

Фото профиля Eoghan McCabe

Eoghan McCabe2 лет назад

@intercom Actually I believe it's built on Twilio!

Фото профиля Spencer Scott

Spencer Scott2 лет назад

@intercom Huge congrats @eoghan! This will CRUSH! You mentioned "What else is possible?" haha I am biased but I think native Cobrowsing would take you to the next level 😜

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SaaS is dead. Long live SaaS. In the age of AI and agents, most software companies are still clinging too tightly to their past. Their demise will come quick if they do not embrace and build the technologies that are destined to disrupt them. However those who have already done so must recognize the reality of the world we still live in today. That world still has the majority of its work done by humans who still need workflow tools and technology to get their work done. While we pivoted hard to AI and agents with Fin, which will become the majority of our business quite soon, we recognize the importance of the software our customers use and so have also decided to double down on our investment in Intercom, the world's best help desk and customer service system for how customer service is done at this age. We've reinvented it and rebuilt it to work perfectly alongside your new customer agent systems and we're announcing 60+ new customer features that comprise Intercom 2 today. intercom DOT com SLASH intercom2

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Eoghan McCabe

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I got a smart meter recently and saw you can download a HDF file with the data so I had the idea of writing a script that could parse that and show the data in a useful manner. However I discovered that someone has already done this and done a really good job on it. The video explains how it works. In simple terms it uses the ESB smart meter data and shows a breakdown of how much data you are using and when and also recommends plans and estimates what each one would cost based on the data. The tool is available at easier to read on Laptop or Tablet or then your phone to Landscape.

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Alex Finn

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sim 🇧🇷🇲🇽🇸🇳🇫🇷🇭🇹

110,771 просмотров • 3 месяцев назад

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nana .✦ ݁˖ ᑐ ᑌ ᑎ ᑕ era

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This is how I would prepare for the first round of the Candidates, if I didn't have 5 coaches and 10 computers and all I had was a phone with ChessMonitor beta app on it.😭

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Anish Giri

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a16z

102,724 просмотров • 3 месяцев назад

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Ariana Madix recalls when she caught her boyfriend of nine years, Tom Sandoval, cheating on her with her best friend, Raquel. She says she was holding his phone while he was performing a song, and felt a divine intervention in that moment. She says she’s not someone who likes to snoop because she knows she’ll find something she doesn’t want to see, as that’s been the case in her past relationships. But she went through his phone anyway and found evidence of him cheating in his camera roll. “I was holding my phone and his phone just kinda as a stack. There’s nothing weird about that, we were together for 9 years. Me holding on to his phone, his laptop. So they had like one more song, then afterwards I got up to go tell him good job and give him his phone back, and he was talking to some other band members so he was a little preoccupied. And then literally in that moment, it felt like a divine intervention or something. l've always been very hesitant to become the snooper because I always feel like anytime you snoop in anyone's stuff even if they're not guilty of doing anything wrong you always end up finding something you don't want to find or seeing something you don't want to. I've been like that in past relationships. So in this one I was like I'm not going to do that and if I ask about something I will take Tom's word. I will be someone who trusts. I just had this thought, this is a time to do it. So I went into the bathroom at TomTom, he had not changed the passcode on his phone. We knew each other’s passcodes. So, it felt like if you were going to be the type of person who is going to have an affair or be cheating or hiding things, you wouldn’t also be so readily giving of your stuff like that. And so I looked in his messages. There was nothing weird. And I was like, “Okay, maybe you’re being dumb.” And then I opened up his camera roll and then that’s when I saw what I saw. And I busted out of the stall.”

Heron

999,264 просмотров • 5 дней назад

📞 Cam Smith talks through one of the hardest phone calls of his life... QUESTION: "What's going to be the one thing that you take away from putting yourself back in this position?" CAM: "I mean, just belief that I'm doing the right thing. That's really it. It was a hard call to make to my coach. I had been seeing Grant since I was 9 years old. So I'd been with him for 23 years, and probably one of the most difficult phone calls I've ever had to make" "And, yeah, it's still kind of lingering, but I feel like I've made the right call, and I can see it in my golf and just my strike of the ball and seeing some different shots. It's been nice" #PGAChamp | Ripper GC

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LIV Golf

226,889 просмотров • 1 месяц назад

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elvis

14,874 просмотров • 3 дней назад

Do you ever get angry when you have to call in somewhere where it's automated and you end up yelling at the phone "CUSTOMER SERVICE!"? And the automated service is always like, I'm sorry I didn't understand and you have to start all over, yelling again. No, just me? 😂

Do you ever get angry when you have to call in somewhere where it's automated and you end up yelling at the phone "CUSTOMER SERVICE!"? And the automated service is always like, I'm sorry I didn't understand and you have to start all over, yelling again. No, just me? 😂

꧁Bobbi꧂

119,831 просмотров • 3 месяцев назад

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🇺🇸🇨🇱Truck Talk🇨🇱🇺🇸 I Told you PDJT Already had a deal and it was already done. But there still was going to be some more stuff get blown up. All part of the plan/show. DON’T BE A PANICAN. Everything is planned and being carried out step by step by the plan. This was all decided long ago. I told you it was going to be like this and it has. So stop worrying about it and stand in your peace. God has got it. 1000% The Military has always been the way. They are in control completely so do listen to the naysayers and the doomers. Why because they are full of S*it. Be the lighthouse God has prepared you to be. More to come. Capt Capt Kyle

Capt Kyle

12,026 просмотров • 29 дней назад

The important thing for any government is to keep in touch with the people itself. I notice very much—and I think this happened to us in our 13 years and I'm sure it happened to the Labour government—first, they got out of touch with their own backbenchers, and, secondly and above all, they got out of touch with the people of Great Britain.

The important thing for any government is to keep in touch with the people itself. I notice very much—and I think this happened to us in our 13 years and I'm sure it happened to the Labour government—first, they got out of touch with their own backbenchers, and, secondly and above all, they got out of touch with the people of Great Britain.

Margaret Thatcher

18,202 просмотров • 1 месяц назад