The teams based at our Integrated Operations Center always operate with our customers in mind, rain or shine. 🌤

This is my worst nightmare every time I deal with AA. You guys can't make things more difficult if you tried. Worst. Customer. Service. Ever.

@TheEsportsRep We're sorry you're having this experience! Hop on over to DMs with the Confirmation code together with the change you'd like to make, and we'll check on it for you.

This is the falsest claim I’ve ever seen. You have the rudest and laziest customer service agents ever. Why don’t you start by teaching your employees how to treat customers correctly and use seats that actually fit customers taller than 5’5”.

Yeah, you guys are REALLY caring for customers! Bravo. Instead of peddling propaganda like this, why don't you actually try to fix the problem?

Yes, you are

YOU'RE FLIGHT ATTENDANTS ARE STILL WAITING ON A CONTRACT. IT'S BEEN 5yrs. STOP STALLING NEGOTIATIONS AND ACT LIKE YOU CARE ABOUT YOUR EMPLOYEES.

Instead of showing off , pay off those who's been waiting for credits because of lack of service @AmericanAir caused .. you costumer services is the worst out there .. fix that

Notorious for late flights

How about you fix your washrooms on your planes . 2 flights in the past 2 days. Major delays because washroom wasn't working. 3 hours from DFW to BNA. Now another delay from DFW to YVR because no sani wipes in washroom because sink is broken. I will never fly American Airlines

Our plane should always ready to go and sorry to hear about this. DM your Confirmation code. We'll share your feedback with the right team.