this was a masterclass

The best tactic I used for a while for mad customers was to make up a fake worker and blame him for everything “Omg this newer guy Jake was with us I’m so sorry he’s a total dumbass what did he do now” 😂😂 Whole time I’m the one who messed up

That was always my tactic back when I was in customer service ages ago. If the customer feels like they’re getting an emotional response from you and it’s on their side, they’ll almost always apologize for being an asshole in the beginning, and then praise how great you are for caring. Worst about every time.

Actually great advice from a young’un right here. I’m impressed😁

wow have you heard this

That’s not a pissed boat it’s a blame someone else boat. Worked perfectly though…so…good work

You did a lot less than you think you did bud.

Makes your lawyer’s job hard if you really didn’t fuck anything up and customer just doesn’t know what they are talking about.

Good tactic but are you gonna make it right, tactics are just lies if you don't fix it

Excellent. But now we gotta see that haircut.

Dale from King of the Hill lookin ass

Hahaha. This only works if you are able to redo the job. If the customer is pissed and you can't redo the job then you are out of luck.