Today Stripe closed my Capacity account. Reason: “unauthorized charges.” Disputes: 0. Their automated system can flag you for no reason, and you’re cooked. Always have backups: Paddle, LemonSqueezy, Polar etc

Literally me in 2022 It could be an AI algo miss. Support is very friendly and most of the time I hear something similar they fix it quickly. 🍀

Unfortunately it depends who you are talking to at stripe. Sometimes they help, sometimes they don’t

Sorry to hear! Curiosity, why not using directly lemon squeeze if you’re in Europe? Don’t you have to deal with tax issues?

I guess lemon squeeze will be same problem as it’s owned by Stripe :)

@dougpayments can help you with the best payment processor

Finishing my first app soon. Would you recommend anything instead of Stripe to start with?

I do recommend Stripe, it’s the best. But I also suggest you to create other accounts on other payment gateways in case of this happen

Thanks. Great advice!

Check out @airwallex too.

@airwallex Never heard about this one !

@airwallex They're great. I like their payment gateway can take payments in your user's currency, then it lands in that currency account. You can then connect credit cards to that currency to pay for things. You can save a lot of forex fees doing this.

@airwallex Is it available in Europe ?

@airwallex Yes. It's an Aussie company founded by @awxjack with a lot of funding and cool tech.

actually we have more options now.. so dont worry

did you try stripe premium support?

Nope, what is it ?

wow, thats weird, i thought these were just stories

Unfortunately it happens for real

Thank you for the advice

Hope for the best

Thanks mate 🙏

LemonSqueezy was bought by stripe lol

Samuel, I created my own payment portal on I'll DM you to offer solutions. What Stripe does is disgusting and unacceptable. Do not tolerate it. We'll show you what is a loyal relation between processor and merchant. It's time to change 💪 I dm you

Automated systems offer efficiency but lack nuance. Due diligence is vital, but exploring alternatives is equally crucial for stability.

Thanks for sharing this, Samuel! Definitely we all need backup options!

Absolutely!

Yep, Stripe is that kind of guy!

avoid paddle please, 10 times worse...

Why ? I used to use it and it was fine

thanks for the details

@polar_sh looks good any reviews about them.

@polar_sh And their landing page is nice ( the kind of thing that matter to me 😂 )

@polar_sh It is very attractive 😂 The UI is 👌(chef kiss)

What I understand is that when such thing happens you need to be ready to enable another payment provider at a click of a button. Meaning having the whole setup process done to be able to switch quickly + withdrawing as often as possible money from the payment provider's account. Do I understand well?

Exactly 👍

Gotcha Sam. I think I need to include it into my roadmap then.

That’s quite sad and inevitable at the same point as you mention. Guess if you load em with shit loads of cash as enterprise do - they ain’t gonna make those rapid decisions. They see you small (relatively) and think they can do whatever they want cuz there won’t be any social backlash 🤷‍♂️

Hi, did you ever get this back?

What unauthorised transactions? Do they give you this information. Was it a case of coding logic not doing what it was suppose to do? Real transactions you were putting through to test the system? Surely even if this is automated on their end there has to be something in place?

No they didn’t tell me which transaction was unauthorized, and it wasn’t a test transaction from me

Well that’s alarming then.

this happened to me with another payment processor... 6 months to release my money they said, still waiting. good luck on that, bro - hope you can revert this decision

Stripe closures with no notice are brutal. Did you find a setup that stays open?

May be @jrfarr can help here.

@jrfarr Maybe, who knows… @jrfarr I’ll put a poster of you in my living room if you can help.

Thanks for the advice Samuel, c’est pas correct surtout au vue des sommes en jeux

Les sommes en jeux ne sont pas énormes, il s’agit du compte de qui est récent

Sent a DM

Merci ! Vidéo certifiée d’utilité publique

They did same to me, this was my first transaction from a legitimate client and they closed my account and neither paying out neither refund the client.

Sad, did you sort this out ? Also what kind of business was it ? Maybe it was falling under their prohibited activities

We have now taken this up with a licensed attorney

As your operating from Europe, so far we have been having very good experience with both @MolliePayments and @MultiSafepay

@MolliePayments @MultiSafepay I never tried ! I only tried paddle which is pretty good !